Q: Why would documents i successfully uploaded disappear?

Was loving the program very much until I used it this afternoon to find the 8 documents I uploaded last night are no longer in the interface. I did notice that the "deep dive" function took a very long time which had not happened to me before. Did you guys experience a glitch last night? 03-21-25? Please assure me this is will be looked into. Not only that, the searches I created with deep dive and other features consumed credit allotments. I hope you can make this right.
thank you.

neil_j.PLUSMar 23, 2025
Founder Team
Jon_Socrates

Jon_Socrates

Mar 27, 2025

A: Hello -- no, I haven't heard of this happen. Please send me a link to the chat: support@socrates.im

Share
Helpful?
Log in to join the conversation
Verified Purchaser badge

Verified purchaser

Posted: Mar 27, 2025

i am not sure what you mean by that; what chat? how would I send you a link to documents that are no longer in Socrate's interface? I thought for my Tier Socrates could handle 100 documents at a time. So far, it is not retaining more than 10. These are simple PDF files, small in file size. Being I have successfully uploaded other pfd's and have engaged with them. Please advise.