Not impressed with your customer support, sent an email yesterday and still no reply!! Is email the only way to contact customer support?\u000a\u000aThe platform is great but there are issues with the uploading from Youtube, only 2 have uploaded since Monday, there are 13.

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Not impressed with your customer support, sent an email yesterday and still no reply!! Is email the only way to contact customer support?\u000a\u000aThe platform is great but there are issues with the uploading from Youtube, only 2 have uploaded since Monday,  there are 13.

Ian_Soundwise · Answer

Hi, sorry for the delay in responding to your request. We lost some support staff due to the corona virus situation. We managed to get new support staff on the job, but they\u0027re new and may not always be the most helpful. We also are receiving a large volume of requests every day currently. What\u0027s the email address you sent your support ticket from? Again, we apologize.

Soundwise

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