5 Tacos for Spiky!

The first thing I'd like to point out is Spiky's customer service. I have NEVER had the opportunity to be greeted by a customer service representative that has contacted me to walk me through the portal that made me navigate through the dashboard confidently. Learning were to search for specific analytics for my calls was a game changer. I can see all my transcripts, request feedback for over 11 different call types (sales, customer services, board and even one on one) meetings.

Biggest PLUS was being able to create snippets of the best parts of a call to add to the academy that can benefit staff onboarding calls for different departments like what to do and not do on a call. I also have a CRM where I can download the calls and upload them into Spiky to get feedback.

Overall, I am very satisfied with this product and am planning to add the rest of the team to Spiky.