Hello,

Thank you for your feedback. We genuinely appreciate your insights as they help us understand where we can improve.

The distinction between our avatar types isn't about the technology version but rather the ease of creation and the associated costs. When we develop improvements, like the second version of lipsync, they are applied to both types of avatars.

Сustom avatars are designed around three main principles:
1. Ease of creation: Our mobile application allows users to craft their digital avatar in just a few minutes. We provide real-time tips to ensure the highest quality outcome during the digitization process.
2. Affordability: We aimed to make this option cost-effective.
3. Quality: We verify the final result with each client. If you're unhappy, we'll make the necessary adjustments or offer a refund.

Pro Avatars: These represent a different product tailored for distinct use cases. We have yet to launch them and are currently taking pre-orders. The creation process for Pro avatars is more complex, requiring professional filming in a studio.

The upsells introduced in response to high community demand: https://feedback.spiritme.tech/roadmap/one-time-purchases-for-minutes-and-avatars. They are not simply additional packages but full-fledged lifetime extensions of our services, exclusively designed for our AppSumo users. We've prominently displayed this information on our website because we will never run such offers again in the future.

We genuinely value user feedback and constantly strive to enhance our platform. In line with this, we recently made some updates and improvements. If you're interested, you can find more details here: https://feedback.spiritme.tech/announcements/spiritme-update-october-2023-new-features-bug-fixes-and-special-offers.

Should you ever feel that your experience with us has improved, you're welcome to update your rating here: https://tacochange.paperform.co/.

Warm regards,
The Spiritme Team.