Name: Good app. Good value for the price
Item: Spokk
Rating: 4
Author: fortin.shannon

Group

Software

Customer experience

Sub category

Feedback management

Product tag

Best for

C-suite

SaaS

Small businesses

Alternative to

BirdEye

SurveyMonkey

Typeform

Integrations

Pabbly Connect

Twilio

Zapier

Operating system

Browser-based

Features

White label

CNAME

AI-generated reviews using feedback and answer

Measure staff performance via feedback ratings

Send verified feedback request via SMS (users must connect their own Twilio account)

All future Tier 1 (Plan 1), Tier 2 (Plan 2), or Tier 3 (Plan 3) updates

You must activate your license within 60 days of purchase

Ability to upgrade or downgrade between 3 license tiers

No codes, no stacking—just choose the plan that is right for you

Spokk Terms & Conditions

Roadmap

Product demo

FAQs

Agency Plan

Intro to Spokk

🚀 Our Agency Plan has Launched on AppSumo (Plan 4)

🧩 Zapier and Pabbly Integrations Launched

🎤 Voice Feedback & Multi-View Forms

3 different ways to collect feedbackSpokk meets customers where they are with flexible feedback options:<ul><li>Voice – Customers speak naturally for 10 seconds; AI transcribes everything</li><li>Chat – WhatsApp-style conversation that feels like texting, not a survey</li><li>Classic – Traditional ratings and text for those who prefer it</li></ul>

Collect feedback the way your customers want.

AI-generated reviews made easyTurn raw (real) feedback into polished, 5-star reviews with Spokk’s AI-powered system.<ul><li>Transform customer feedback into ready-to-post reviews instantly</li><li>AI incorporates specific details: staff names, services used, additional feedback given</li><li>Improve AI-generated reviews based on customer input</li><li>Post reviews directly wherever you want them with one click</li></ul>

Voice-first feedback captures authentic experiences instantlyTraditional forms feel like work. Voice feedback feels like a conversation:<ul><li> Customers speak for 10 seconds while AI transcribes everything</li><li> Animated prompts guide them through key questions</li><li> Works seamlessly on any device with zero typing required</li><li> Captures emotion and detail that text responses miss</li></ul>

Meet customers where they're most comfortable — speaking naturally.

Seamless customer engagementTake customer interactions further with instant replies and rewards.<ul><li>Reply to and resolve concerns in real time to close the feedback loop</li><li>Send personalized coupon codes to retain customers</li><li>Boost loyalty with either automated or manual follow-up messages</li></ul>

Respond to feedback and offer rewards in one seamless workflow.

Stop chasing reviews and start generating them with Spokk. Automate feedback collection, craft perfect reviews, and engage customers in seconds—all without lifting a finger. Try Spokk today and turn customer feedback into five-star success!

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