Hey Onur,

Thanks for sharing your honest feedback about Spokk. I can see you had specific expectations that weren't met, and I want to make sure we address your concerns properly.

"Why can't I create unique link as advertised without a phone number - but with an api call I can?"
You cannot create unique links without a phone number even via the API. Verified links are tied to a users phone number and there is no way around that for the moment. We are planning to allow businesses to tie it to the email address in the future.

"Not able to adjust tonality & tone and content of the reviews written"
We are working on this as an update and should be available soon.

"No logic when it comes to review settings"
I'm going to assume this is about setting up the feedback link and not the actual company settings page. I agree, there is a bit of a learning curve when it comes to setting up a review link but if you went through the onboarding, your link should we readily available after a few clicks. Having said that, we will be working towards improving this experience in the future.

"I did not understand the "services" and what they are good for?"
This means the services your company provide. If you are a salon, it could men's haircut, women's haircut, etc. If a customer selects one when filling out the form, it will be included and will be used when generating the review making the review more personalized.

"Branding is always visible"
Yes, Tier 1 includes branding. Only Tier 4 gives you access to the whitelabel plan and removes branding.

Spokk is an early stage product and that's why we are running an LTD for the moment. We will be iteratively taking feedback and improving the product as we have already shown the past few months. I sincerely do hope you try the product out after a bit more time has passed because I'm sure most of your problems will have been fixed by then.

For future references, you can use our free plan to try out Spokk, no purchase required!