A: Hi Anil

Thanks for your interest. Please see inline.

1) What are the credits and how are they used because that's the only variable I see from plan/code to code ;-)?
--> Our pricing is a no cure/no pay: credits are spent when users are interacting with your content...we only get paid when value is created for you. That spend is based on clicks or hovers.
For certain interactivity options, you can choose to allow users to hover to show more info (only desktop-based). When that person clicks, it remains 1 credit (1 hover + 1 click = 1 credit).
You can find more info here: https://support.spott.ai/hc/en-us/articles/360052397812-How-Spott-calculates-interactions

2) Could you please (re-) confirm how the credits accumulate and expire over time?
Credits that are not used accumulate. The oldest credits are always spent first (FIFO).

Example: For 1 Code which has 1,000 credits, here's my understanding:
1) 1,000 credits available every month
2) Unused credits rollover and accumulate for 12 months
3) At the start of the 13th month, we will have the 1,000 credits from the 1st month at the start of account will expire BUT we will get the new 1,000 credits added to our account.
4) Same thing as #3 above will happen on the 14th month (the 2nd month of the 2nd year) and so on.

--> Correct!