Very disappointed.
I must say, I'm very disappointed with Spylead.
The headlines, product images and description of this SAAS clearly state "find emails from LinkedIn, Google maps, SERP". However, shortly after redeeming my AppSumo code on their website, I found out that two of the four sources (specifically Google Maps and Google Search/SERP) are unavailable.
After speaking with Martin via live chat, I learned that "from the 30th both features will be put in maintenance" and will no longer be available. There was no explanation for the fact that today, 27th December, the services are already broken and unusable. There also was not any refund or apologies for the credits that I was still charged for, while receiving zero leads.
On the website I didn't find find alert, notice or mention regarding this important announcement. I have requested a live chat transcript to my email address, so I could forward it to AppSumo and receive a refund. My multiple follow-up messages were read and ignored. After waiting for 51 minutes, I gave up.
My suggestion: stay away from Spylead. There are better options on AppSumo.
MartinSpylead
May 9, 2024Kristie, I find you very severe in your comment. Some explanations are therefore necessary.
Indeed, following recent updates from Google, it has become more complicated to scrap Google Maps, and SERP. By lack of luck, you tried to scrape the same day as the update.
Our team still solved your problem within the day, not within the minute, we apologize for that.
I note that your request in the chat dates from December 25, you will understand that the support (livechat) and our technical team is a little less reactive than usual on Christmas Day ✌️.
Regarding the refund by Appsumo, you can do it directly from your Dashboard, by clicking on the "refund" button, and without conditions.
I wish you all the best, and success!