(To get to the point look at the bottom paragraph) I have been with them for several years and always taken the time to share feedback and issues back and forth with them to the point some of their developers and staff would reach out and actively ask me how the new features where working out and for feedback and ideas. I even had a zoom type call with their staff previously per their request on brainstorming ideas.
The new Platform style has way more limitations then their previous versions but I can look past it. What I can't look past it their recent change in the way they handle customer service. It was a saving grace before and made things bearable not anymore. They recently launched "new features" but excluded LTD customers. They bombarded my emails for a few weeks about these new features and how to get on some learning video etc. When on their "launch day" I found the features missing I reached out to their support thinking it might be a simple bug because lets face it may be they were doing the roll out in phases.
They started by not stating since I don't pay monthly not to expect access and if I wanted it to expect to pay.
When I questioned if the monthly paying customers get access they stated those customers do but AppSumo customers do not.
When I brought up the fact that we as LTD customers get access to all updates I was immediately faced with an abrasive answer claiming AppSumo had told customers of changes and they will not be providing the updates. They then said to buy directly from them.
Let me be clear: - AppSumo never did send out this mythical notice (They are pretty good at sending emails but additionally I checked out the page and sure enough no updates where there either)
When I questioned Steve.AI about this purchase they stated I should make they stated to cancel my plan with AppSumo if I didn't like it but that AppSumo would have more details. So far from communicating with AppSumo Steve.AI is claiming that the new features are a 3rd party feature so will not be included but in the email from Steve.AI they never claim that and additionally state all Gen AI features are excluded from LTD customers.
HERE IS THE MAJOR PROBLEM: Their entire platform at this point is all powered by their new Gen AI system. Meaning if LTD is being excluded you can basically look at but NOT touch anything because everything uses Gen AI on their platform now since the recent update. That or you would get the equivalent of low quality free assets from other sites that don't match a video you try to create. They also locked away features like audio to video to yet again Monthly subscribers. this one isn't even a new feature so it makes no sense. I Understand AppSumo can't refund me the money (that I can sit ok with because its been a bit) but I cannot and will not be ok with Steve.AI effectively breaching their agreement and making the platform so dependent on their new Gen AI (which LTD is excluded from) that it makes it worthless for the LTD customers/investors. But AppSumo is going to also not escape some scrutiny. When asked to intervene the final response was basically "They told us they can't afford to include it for LTD 🤷♂️ so here's why you should understand..." No that is not the deal. They promised and Committed themselves to giving us access to new features what you need to do is send an email to all their LTD customers saying "We been informed of XYZ", apologize and make it clear it's not your fault (save face before others ask what you are doing or not doing about it) and possibly send a coupon for like an additional 10-15% off the next purchase on the AppSumo Platform. Additionally place any current or future products from this company or any of their creators on a alert system stating they had these types of issues in the past. A Badge of Dishonor or at least a Badge to let people know there has been issues with their previous products.
If I could give 0 tacos, I would have. Unfortunately, the minimum is one.
I bought this plan (Tier 2) with a lot of confidence, as I am rarely disappointed by the deals I find on the Appsumo platform. Now it's so disapointing in terms of generation quality compared to modern AI video generation platforms that it is absolutly unsuseful and total scam. It's a shame and an insane disgrace.
I have no choice but to express my disappointment, my dissatisfaction. I almost want to say my anger, so much do I feel like I have been scammed.
With the evolution of AI models in video generation currently underway, notably Google VO3, this software seems completely useless.
Worse, AppSumo buyers absolutely do not have access to Steve AI's updates. And it seems that the platform remains stuck on old models and outdated generation algorithms, completely obsolete and useless.
The promise made in the AppSumo LTD offer, claiming that we had access to all future updates, is a lie.
I contacted Steve AI support and was told that I had to create a new account and abandon my AppSumo LTD account if I wanted access to the latest product features. A disgrace and a total scam!
I am unable to login to the app and it is Redirecting to registration page. Reached out to support multiple times and no response. Tried reaching out to Appsumo. They have looped in steve team and there is no response.
After 3-4 follow-ups Appsumo stopped responding to mails too.
I have no words to describe the amount of money I lost with this software. Purchased in March 2023, hoping it would improve, but they did nothing. I was never able to use a single video — the voices are robotic, there are imposed limits when it was supposed to be unlimited, absurd rendering times, and poor-quality videos that have nothing to do with the prompt. Basically, garbage. I threw money at a company I trusted. Well done, Steve. Great job scamming a customer like this — and thanks to Appsumo for helping them steal my money.
It is been more than 1.5 years, I have brought product as lifetime customer with unlimited downloads as mentioned on appsumo page now they did fraud stating they are giving limited limit like 500 videos that is for all accounts as Lifetime customer they told 5 users with unlimited video & now they are telling 500 videos for all 5 users so pathetic, I don't know why Appsumo is not taking action such software owner. Just to get money they greed people with amazing lifetime offer later on once they came out from appsumo platform, they show they real face. Here is my worst experience 1. Rendering is so slow, sometime stuck & need to contact customer care to update on video to render 2. Customer support is not available sometime, as lifetime high tier they do not available 3. They most of benefits is still not live, Tweet to Video, PowerPoint to Video 4. They have started uploading to YouTube as limit, oh my god you set limit on upload on YouTube, This is terrific 5. They said they have Voice to Video features but it is again Worst, it does not work, when contact customer service they say need to wait for if ask for Hindi voice to Video feature they say need to buy enterprise plan i don't know why Appsumo sold such useless product, Appsumo need to take action on such software platform, They are making Animaker software worthless, Animaker is brand, & they are making it totally worthless I have to write of most of things but i know Appsumo will not take action on such brand, because Appsumo get money from such platform to publish, it is only Lifetime users who waste our money & trust Appsumo. I do have to select one taco otherwise i update as minus taco This is my worst experience with Appsumo & Steve Software, I recommend people do not but such software or but from appsumo, if buying contact & ask about terms, if Software vendor change their behavior.
Verified purchaser
Worst customer service Response ever
(To get to the point look at the bottom paragraph) I have been with them for several years and always taken the time to share feedback and issues back and forth with them to the point some of their developers and staff would reach out and actively ask me how the new features where working out and for feedback and ideas. I even had a zoom type call with their staff previously per their request on brainstorming ideas.
The new Platform style has way more limitations then their previous versions but I can look past it.
What I can't look past it their recent change in the way they handle customer service. It was a saving grace before and made things bearable not anymore.
They recently launched "new features" but excluded LTD customers. They bombarded my emails for a few weeks about these new features and how to get on some learning video etc.
When on their "launch day" I found the features missing I reached out to their support thinking it might be a simple bug because lets face it may be they were doing the roll out in phases.
They started by not stating since I don't pay monthly not to expect access and if I wanted it to expect to pay.
When I questioned if the monthly paying customers get access they stated those customers do but AppSumo customers do not.
When I brought up the fact that we as LTD customers get access to all updates I was immediately faced with an abrasive answer claiming AppSumo had told customers of changes and they will not be providing the updates. They then said to buy directly from them.
Let me be clear:
- AppSumo never did send out this mythical notice (They are pretty good at sending emails but additionally I checked out the page and sure enough no updates where there either)
When I questioned Steve.AI about this purchase they stated I should make they stated to cancel my plan with AppSumo if I didn't like it but that AppSumo would have more details. So far from communicating with AppSumo Steve.AI is claiming that the new features are a 3rd party feature so will not be included but in the email from Steve.AI they never claim that and additionally state all Gen AI features are excluded from LTD customers.
HERE IS THE MAJOR PROBLEM:
Their entire platform at this point is all powered by their new Gen AI system. Meaning if LTD is being excluded you can basically look at but NOT touch anything because everything uses Gen AI on their platform now since the recent update. That or you would get the equivalent of low quality free assets from other sites that don't match a video you try to create. They also locked away features like audio to video to yet again Monthly subscribers. this one isn't even a new feature so it makes no sense.
I Understand AppSumo can't refund me the money (that I can sit ok with because its been a bit) but I cannot and will not be ok with Steve.AI effectively breaching their agreement and making the platform so dependent on their new Gen AI (which LTD is excluded from) that it makes it worthless for the LTD customers/investors.
But AppSumo is going to also not escape some scrutiny. When asked to intervene the final response was basically "They told us they can't afford to include it for LTD 🤷♂️ so here's why you should understand..."
No that is not the deal. They promised and Committed themselves to giving us access to new features what you need to do is send an email to all their LTD customers saying "We been informed of XYZ", apologize and make it clear it's not your fault (save face before others ask what you are doing or not doing about it) and possibly send a coupon for like an additional 10-15% off the next purchase on the AppSumo Platform. Additionally place any current or future products from this company or any of their creators on a alert system stating they had these types of issues in the past.
A Badge of Dishonor or at least a Badge to let people know there has been issues with their previous products.
Share Steve.AI
Verified purchaser
One of the worst LTD ever ! PURE SCAM
If I could give 0 tacos, I would have. Unfortunately, the minimum is one.
I bought this plan (Tier 2) with a lot of confidence, as I am rarely disappointed by the deals I find on the Appsumo platform. Now it's so disapointing in terms of generation quality compared to modern AI video generation platforms that it is absolutly unsuseful and total scam. It's a shame and an insane disgrace.
I have no choice but to express my disappointment, my dissatisfaction. I almost want to say my anger, so much do I feel like I have been scammed.
With the evolution of AI models in video generation currently underway, notably Google VO3, this software seems completely useless.
Worse, AppSumo buyers absolutely do not have access to Steve AI's updates. And it seems that the platform remains stuck on old models and outdated generation algorithms, completely obsolete and useless.
The promise made in the AppSumo LTD offer, claiming that we had access to all future updates, is a lie.
I contacted Steve AI support and was told that I had to create a new account and abandon my AppSumo LTD account if I wanted access to the latest product features. A disgrace and a total scam!
Share Steve.AI
Verified purchaser
Redirecting to registration page
I am unable to login to the app and it is Redirecting to registration page. Reached out to support multiple times and no response. Tried reaching out to Appsumo. They have looped in steve team and there is no response.
After 3-4 follow-ups Appsumo stopped responding to mails too.
Money lost and I think it is a scam
Share Steve.AI
Verified purchaser
Truly a scam for LTD users
I have no words to describe the amount of money I lost with this software. Purchased in March 2023, hoping it would improve, but they did nothing. I was never able to use a single video — the voices are robotic, there are imposed limits when it was supposed to be unlimited, absurd rendering times, and poor-quality videos that have nothing to do with the prompt. Basically, garbage. I threw money at a company I trusted. Well done, Steve. Great job scamming a customer like this — and thanks to Appsumo for helping them steal my money.
Share Steve.AI
Verified purchaser
Waste of Money
It is been more than 1.5 years, I have brought product as lifetime customer with unlimited downloads as mentioned on appsumo page now they did fraud stating they are giving limited limit like 500 videos that is for all accounts as Lifetime customer they told 5 users with unlimited video & now they are telling 500 videos for all 5 users so pathetic, I don't know why Appsumo is not taking action such software owner.
Just to get money they greed people with amazing lifetime offer later on once they came out from appsumo platform, they show they real face.
Here is my worst experience
1. Rendering is so slow, sometime stuck & need to contact customer care to update on video to render
2. Customer support is not available sometime, as lifetime high tier they do not available
3. They most of benefits is still not live, Tweet to Video, PowerPoint to Video
4. They have started uploading to YouTube as limit, oh my god you set limit on upload on YouTube, This is terrific
5. They said they have Voice to Video features but it is again Worst, it does not work, when contact customer service they say need to wait for if ask for Hindi voice to Video feature they say need to buy enterprise plan i don't know why Appsumo sold such useless product, Appsumo need to take action on such software platform, They are making Animaker software worthless, Animaker is brand, & they are making it totally worthless
I have to write of most of things but i know Appsumo will not take action on such brand, because Appsumo get money from such platform to publish, it is only Lifetime users who waste our money & trust Appsumo.
I do have to select one taco otherwise i update as minus taco
This is my worst experience with Appsumo & Steve Software, I recommend people do not but such software or but from appsumo, if buying contact & ask about terms, if Software vendor change their behavior.
Share Steve.AI