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Member since: Aug 2022Deals bought: 73
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Posted: May 6, 2024

Not what it seems.

I'm reaching out to express my disappointment with the current state of the Stunning platform, particularly concerning its white label capabilities. Despite investing over $800, including tax, for Tier 6, I've found that Stunning falls short of delivering a true white label experience due to several significant limitations:

1. **Billing under Stunning Brand:** The prominent presence of the Stunning brand in billing processes undermines the white label concept.

2. **Join Slack - Strong Stunning Branding:** The requirement for our customers to join Slack, especially under the Strong Stunning Branding since everyone talks about stunning there, is inappropriate. This should be exclusive to your customers, not ours.

3. **Non-Customizable Login Magic Link:** The inability to customize the login magic link detracts from the branding experience and severely limits personalization options.

4. **Unfulfilled Promises:** The absence of delivery dates for planned features, such as SMTP integration and over 20 other promised features, reduces them to mere promises without any guaranty that they will be integrated. This becomes especially concerning when issues raised remain unresolved on the roadmap without communication.

5. **Numerous Bugs:** The platform suffers from various bugs, including the AI consistently selecting the same color template and ignoring user-provided color preferences or codes. Customization features are notably lacking.

These issues have significantly impacted the user experience and have left me hesitant to continue using the platform. I kindly request that you inform me when these issues are adequately addressed and resolved. I'm open to reconsidering my decision and giving Stunning a second chance if these concerns are appropriately handled. Thank you for your attention to this matter.

Founder Team
Mohamed_Stunning

Mohamed_Stunning

May 9, 2024

Hello FrancysLima,

First of all, let me give a bit of history to this, as you posted the exact same content 3 times, in different locations. We already talked and replied to your same questions 2 days ago in the Q&A.

Stunning is an early-stage product, and we are on Appsumo to collect feedback, fix issues, and build a good product, in return we give early adopters LTDs for their help.

So in principle, when early adopters find an issue or a missing feature they are encouraged to advise the developers instead of attacking, being rude, or bullying them.
****(This post is professional, I'm talking about the very first comment you made in Q&A 2 days ago)****

With that being said, let me reply here again to the same questions we discussed in the Q&A section.

1. Yes, we have discussed that it's in progress and Stunning branding should not appear anywhere.
2. The Join Slack link is a part of the white-label customizations, this link will be editable from the agency dashboard
3. The white label magic link is also a part of the road map
4. The road map is updated almost daily, we have released today 10 Integrations, and you can view them here https://stunning.canny.io/
5. Yes, check our road map. In progress is fixing issues https://stunning.canny.io/

We understand that Stunning is not for everyone and that's okay, we are building and pushing updates weekly, and in very short weeks all issues above (which are valid) will be resolved. At that time, not owning an LTD to Stunning will be a huge miss.

Thank you for sharing your feedback with us, we wish you all the best with your future endeavors,

Regards,

Mohamed.
https://youtu.be/RzJRbVAV4JY

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