Hi Dexin,

I wanted to address the situation regarding your recent reviews and ongoing communication with our team.

We understand your frustration and acknowledge that you've reached out multiple times. As we mentioned in our responses, we are actively working on your case and will get back to you as soon as we have a resolution.

However, repeatedly posting negative reviews across platforms before we've had the chance to resolve the matter doesn't help move things forward—and it affects the morale of the team working to support you.

We value your feedback and want to resolve this constructively. A bit of cooperation and patience will go a long way in ensuring the best possible outcome for you.

Thank you for your understanding,

Mohamed.
CEO