I deleted my review so I could renew it here.
supplement

Hello,
like the speakers before me, I am more than disappointed: Not only is Supermachine extremely slow (unacceptably so) and delivers comparatively poor results, but the new model also excludes us from improvements.

Before you justify this, I would like to refer to your comparison with countless image generators; in your six‑part table you always come out looking good. Especially on pricing, you create the impression that with SM you get for a one‑time payment what, for example, costs 120 US dollars per year at Recraft.
At Recraft you can choose from many models, including Flux 1.1 Pro or Imagen 4. These cost 2 credits; at 10 US dollars per month for 1,000 credits, that amounts to 500 generations for 10 US dollars.

At Supermachine you need Gems—80 Gems for Flux or 120 Gems for Imagen 4. Let’s look at what 55,000 Gems cost: you charge 50 US dollars; that yields 687 image generations for Flux and 458 for Imagen 4. Compared with the monthly 10 US dollars at Recraft, that would be only 137 or 91 images versus 500 generations at the same cost.

You compare yourself, I believe, with 29 other image generators, from A like Adobe Firefly to V like Vidu AI. Anyone who, like me, actually uses some of them will see this quite differently and, with identical prompts, gets far better quality.
What really feels like being bled dry is having invested in a Plan 4—four times 79 US dollars, i.e., 316 US dollars—for 4,000 credits, only to now see that there is direct lifetime access (without credit limits) for 129 US dollars.

My advice to anyone interested: instead of paying for a lifetime deal, choose an affordable subscription with high‑quality generators, because “Premium” at Supermachine is just another paid tier; everyone can do the math on what’s truly cost‑effective.
In any case, I am more than disappointed—the worst deal of my life.

End of supplement

my first post before the addition

Dear Supermachine Team,

I would like to share some thoughts about my experience with the platform. Currently, I am trying to generate images with Supermachine, and unfortunately, I have to say that the process often takes a very long time. I find myself staring at the screen, and after 10 minutes, the page is still not fully loaded, and I have also been waiting for the image for the same amount of time. Admittedly, there are times, like in the middle of the night, when it is faster, but overall, I find the speed to be inadequate.

In the new interface, I have the option to increase the steps up to 80, but I do not see a sampler, which only costs credits unnecessarily without providing any real benefit.
Now we are at the 15-minute mark, and I can only see half an image in the preview from SD 3.5 Large. I sincerely hope that the situation improves in the future. What good are 4000 credits to me when I have to frustratedly switch to Replicate and pay their high prices?
I just saw that the three images were finally generated after 18 minutes. That’s it for me today; I will log out now.

I truly expected more from the platform.