Trying not to panic here but I have a ton of work on SuperOkay and it’s completely down. The main informational site never went down for me but once you click to go to app.superokay or even help.superokay it’s completely down. You get the white screen. It’s like any subdomain of SuperOkay is broken. I hunted around to try and find a way to contact them to let them know and didn’t have a lot of...
All portals gone. Weeks ago, when I logged in, my malware protection program kept warning me not to visit the site. I use Malwarebytes. I can't ask my customers to log in like this. I cancelled my AppSumo membership after I realized I couldn't use the 7 deals I had already purchased. I haven't saved anything if you factor in the time spent learning how to use various tools that no longer exist.
My clients do not need a main page @mduff > My clients require access to their data in order to check the work we have done and then pay my invoices. I have not received a single message informing me of planned maintenance work or server relocation, etc. / Trust has been lost, so I cannot work. Especially now, at the end of the month, when all clients are checking. I'm standing there like an idiot
I'm in the same boat, trust me. I'm also about to onboard a substantial client and scrambling to find an alternative solution so I don't look like an idiot. All my eggs are in one basket and the lack of communication on whatever is taking place is unacceptable.
The malware protection program Malwarebytes continues to issue a warning and blocks access to the portal. I have to manually confirm that I really want to enter the website. You can't expect real customers to expose themselves to this risk. Screenshots available. Browser extension from Malwarebytes shows it.
I'm not getting any warnings on my end. I use Sentinel One and that's pretty darn good. Malwarebytes is also excellent for what it does, perhaps it's in an integration you have enabled or iframe, extension, outbound link, etc.? Definitely something to communicate with the developers if you can get a response. That start before or after they went down? Good luck!
Q: The "Settings" and the "+New Project" buttons are missing in my account dashboard.
Hello, I got a SuperOkay account which I purchased just last year. I noticed that the "Settings" and the button that allows me to create a new project is missing. I previously sent a message on your support chatbot but have not received any reply. I am currently unable to use the platform. I would appreciate it if this can be fixed soonest. Looking forward to your reply.
Q: Portals Down / Website Down
Trying not to panic here but I have a ton of work on SuperOkay and it’s completely down. The main informational site never went down for me but once you click to go to app.superokay or even help.superokay it’s completely down. You get the white screen. It’s like any subdomain of SuperOkay is broken. I hunted around to try and find a way to contact them to let them know and didn’t have a lot of...
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Verified purchaser
It's back up now! Thank goodness! Thank you SuperOkay for getting it back up.
Q: Website is down my portals are down.
So, superokay.com is down and my portal is down. No way to contact support, what's the deal?
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It's so frustrating and worrying since the support is unreachable and I have no idea what is happening with the website...
All portals gone. Weeks ago, when I logged in, my malware protection program kept warning me not to visit the site. I use Malwarebytes. I can't ask my customers to log in like this. I cancelled my AppSumo membership after I realized I couldn't use the 7 deals I had already purchased. I haven't saved anything if you factor in the time spent learning how to use various tools that no longer exist.
Their main site is up as of this morning - still can't login but there is movement... We'll see.
My clients do not need a main page @mduff > My clients require access to their data in order to check the work we have done and then pay my invoices. I have not received a single message informing me of planned maintenance work or server relocation, etc. / Trust has been lost, so I cannot work. Especially now, at the end of the month, when all clients are checking. I'm standing there like an idiot
I'm in the same boat, trust me. I'm also about to onboard a substantial client and scrambling to find an alternative solution so I don't look like an idiot. All my eggs are in one basket and the lack of communication on whatever is taking place is unacceptable.
Verified purchaser
It's back up now! It is for me anyways :) That was scary though.
The malware protection program Malwarebytes continues to issue a warning and blocks access to the portal. I have to manually confirm that I really want to enter the website. You can't expect real customers to expose themselves to this risk. Screenshots available. Browser extension from Malwarebytes shows it.
I'm not getting any warnings on my end. I use Sentinel One and that's pretty darn good. Malwarebytes is also excellent for what it does, perhaps it's in an integration you have enabled or iframe, extension, outbound link, etc.? Definitely something to communicate with the developers if you can get a response. That start before or after they went down? Good luck!
Q: "Progress update #13 – July 2024"
That was your last update, so, what have you been doing for the past year? :-)
Thanks in advance for some sort of update.
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Q: The "Settings" and the "+New Project" buttons are missing in my account dashboard.
Hello, I got a SuperOkay account which I purchased just last year. I noticed that the "Settings" and the button that allows me to create a new project is missing. I previously sent a message on your support chatbot but have not received any reply. I am currently unable to use the platform. I would appreciate it if this can be fixed soonest. Looking forward to your reply.
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This has been resolved already. Thank you so much!
Q: Will you be running another appsumo deal in the near future?
I was fundraising to purchase for my nonprofit, but by the time we raised the money the deal ended.
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