This is killing me and my business! I rely on SuperOkay heavily and they are down yet again!!! What is the deal here? I am frustrated to say the least. I emailed every contact I could find to make them aware of this situation. I only hope they get this back up and running ASAP. Unfortunate that this platform is becoming so unreliable!
Confirmed "502 Bad Gateway" error, but their chat feature is working. We sent a message, but haven't heard back yet. It might be worth implementing a system status dashboard or public logbook, so users have more visibility into what's happening.
Would be super helpful and keep us from panicking. Just knowing it’s being worked on would give us some relief. Good news is this morning everything appears to be back up and running. I love this platform so much and use it daily but these outages are really unsettling.
Can the team provide an official status update and estimated time to resolution for the domain outage? How can I access my clients’ files while the portal is down? What is the process for refund/escalation if the issue isn’t resolved? DISAPPOINTED no zero communication from the team lost trust!
as an AppSumo Plus member (at the time of your purchase, of course), your purchase would have been covered by a 12-month insurance policy. This means that the portal would refund you the amount. However, since 15 or 16 months have already passed (at least in my case), this membership is no longer of any use. I purchased Tier2 and am also affected.
Im about to panic!! This is going to be a serious problem for the AppSumo community if software companies start abandoning their projects. This affects the reputation, credibility and trust. SuperOkay has disappeared from the face of the earth. All of our data, work, customer portal, EVERYTHING just disappeared. Although we don't want to panic and hoping to get back access, this kind of outage...
Hi SuperOkay Team... when I go to the site to access my portals it is down and this is the message: This domain name registration has expired and renewal or deletion are pending. If you are the registrant and want to renew the domain name, please contact your registration service provider.
Can you please fix ASAP! I use this all the time for my clients and I have info on here I need. I don't see how else to contact you so I am hoping you receive this message and get this back up and running.
Looks like everything is back up and running. I highly recommend everyone who has purchased this LTD go into your accounts and anything super important you do the export as a pdf so at the very least you have that info should this happen again in the future. I know that’s not an ideal solution but it’s something I will do.
I would also recommend adding a step to your workflow which is not ideal either but once a client fills out an interactive doc you export their responses in PDF form so you have that record since this outage has happened twice now and it’s leaving me feeling uneasy. The software is great though but this kind of thing is scary when you rely on it for client communication.
100% with you on this. This was an unnecessary stress. The worst part is not even the outage but the lack communication, no reassurance, no email messages, no notifications from the SuperOkay team...and that's what worries me most.
Trying not to panic here but I have a ton of work on SuperOkay and it’s completely down. The main informational site never went down for me but once you click to go to app.superokay or even help.superokay it’s completely down. You get the white screen. It’s like any subdomain of SuperOkay is broken. I hunted around to try and find a way to contact them to let them know and didn’t have a lot of...
Q: Down Again :(
This is killing me and my business! I rely on SuperOkay heavily and they are down yet again!!! What is the deal here? I am frustrated to say the least. I emailed every contact I could find to make them aware of this situation. I only hope they get this back up and running ASAP. Unfortunate that this platform is becoming so unreliable!
Share SuperOkay
Confirmed "502 Bad Gateway" error, but their chat feature is working. We sent a message, but haven't heard back yet. It might be worth implementing a system status dashboard or public logbook, so users have more visibility into what's happening.
Verified purchaser
Would be super helpful and keep us from panicking. Just knowing it’s being worked on would give us some relief. Good news is this morning everything appears to be back up and running. I love this platform so much and use it daily but these outages are really unsettling.
Q: SITE DOWN
Can the team provide an official status update and estimated time to resolution for the domain outage? How can I access my clients’ files while the portal is down? What is the process for refund/escalation if the issue isn’t resolved? DISAPPOINTED no zero communication from the team lost trust!
Share SuperOkay
as an AppSumo Plus member (at the time of your purchase, of course), your purchase would have been covered by a 12-month insurance policy. This means that the portal would refund you the amount. However, since 15 or 16 months have already passed (at least in my case), this membership is no longer of any use. I purchased Tier2 and am also affected.
Ive made my own portal for file uploads for clients and works perfectly as a wordpress plugin.
Q: What is happening at SuperOkay??? 😰
Im about to panic!! This is going to be a serious problem for the AppSumo community if software companies start abandoning their projects. This affects the reputation, credibility and trust. SuperOkay has disappeared from the face of the earth. All of our data, work, customer portal, EVERYTHING just disappeared. Although we don't want to panic and hoping to get back access, this kind of outage...
Share SuperOkay
Q: SuperOkay You Are Down Again!!!
Hi SuperOkay Team... when I go to the site to access my portals it is down and this is the message: This domain name registration has expired and renewal or deletion are pending.
If you are the registrant and want to renew the domain name, please contact your registration service provider.
Can you please fix ASAP! I use this all the time for my clients and I have info on here I need. I don't see how else to contact you so I am hoping you receive this message and get this back up and running.
Share SuperOkay
Confirmed, the main website is down. Hope they will be back online soon.
Same, need this back up ASAP
Same! This is affecting our reputation :(
Verified purchaser
Looks like everything is back up and running. I highly recommend everyone who has purchased this LTD go into your accounts and anything super important you do the export as a pdf so at the very least you have that info should this happen again in the future. I know that’s not an ideal solution but it’s something I will do.
Verified purchaser
I would also recommend adding a step to your workflow which is not ideal either but once a client fills out an interactive doc you export their responses in PDF form so you have that record since this outage has happened twice now and it’s leaving me feeling uneasy. The software is great though but this kind of thing is scary when you rely on it for client communication.
100% with you on this. This was an unnecessary stress. The worst part is not even the outage but the lack communication, no reassurance, no email messages, no notifications from the SuperOkay team...and that's what worries me most.
Q: Portals Down / Website Down
Trying not to panic here but I have a ton of work on SuperOkay and it’s completely down. The main informational site never went down for me but once you click to go to app.superokay or even help.superokay it’s completely down. You get the white screen. It’s like any subdomain of SuperOkay is broken. I hunted around to try and find a way to contact them to let them know and didn’t have a lot of...
Share SuperOkay
Verified purchaser
It's back up now! Thank goodness! Thank you SuperOkay for getting it back up.