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FunkyPineapplePLUS
Nov 25, 2025

Q: SITE DOWN

Can the team provide an official status update and estimated time to resolution for the domain outage? How can I access my clients’ files while the portal is down? What is the process for refund/escalation if the issue isn’t resolved? DISAPPOINTED no zero communication from the team lost trust!

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as an AppSumo Plus member (at the time of your purchase, of course), your purchase would have been covered by a 12-month insurance policy. This means that the portal would refund you the amount. However, since 15 or 16 months have already passed (at least in my case), this membership is no longer of any use. I purchased Tier2 and am also affected.

Ive made my own portal for file uploads for clients and works perfectly as a wordpress plugin.

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