Purchased the highest tier of this product and initially I loved the custom branded experience and clean-looking interface, but the limitations really shine through after you get your bearings around it. My biggest deal breaker here is that you cannot create a custom template - My clients all need the same specific interface to work with and after setting up my very meticulous dashboard, I see that there is no way to save it as a template... So I need to make duplicates of one project and hope that my team members don't mess with the original or the duplicates...very sloppy. The customization is also quite restrictive where it feels like it doesn't need to be... Simple stuff like being able to rearrange the order of my sidebar items or dragging the dashboard tiles around, it doesn't do,Just let us move things around, it'll be great.Its lack of simple Integrations arent a big issue for me personally, but there is a public roadmap with some very interesting upgrades if they can get to it, as I've seen some as far back as 2022 that hasn't seemed to progressed, so take that how you will. I've gotten some bugs also, especially with the white labelling and the login portals... They work fine for my clients but my team members always get an error when logging in though a custom domain portal, instead my entire team needs to login through app.superokay.com (which defeats the purpose of white labelling to anyone in my organization). Asked for help but I got left on seen.
There is a niche here and I really want it to be good. Some things are great even... Like approving documents are really intuitive in a way I haven't seen before. But looking at how long they've been around and still how restrictive the customization is, it feels like just a pretty shell on top of a limited platform...together with the unappealing customer support - Im not sure I can recommend this for most people. I'll keep trying with it for now but it may have to be a refund