What am I missing out on by buying the Appsumo version here, if I intend to use it on a Wordpress site? Can what you're selling here be used on a Wordpress site? What would I be giving up if I did that?
Alternatively, if I buy your Wordpress plugin on Codecanyon, will that integrate in some way with this Appsumo version? Or are they mutually exclusive things?
Hey bro don't purchase from app sumo instead use the same software on teedesignss.shop it provides all features for free and even I am using that :)
Q: Regarding Reseller Plan.
If I create Free Plan for my clients, is it possible to offer All Funcionalities (with no restricions to messages, etc.) but with limited number of Agents (e.g. Max 2) ?
A: Hi the free plan is limited to max 100 messages a month and 1 agent. You can not change it. I confirm all features are available in the free plan by default. Regards
A: We reply to all questions and so we already wrote this answer multiple times ;) Anyway again yes, it is possible, you can include the chat on unlimited website and domains. Regards
A: Hi there, well, this is a question too generic to be answered, anyway it looks like Small chat is very basic, Support Board seems much more powerful. I advise taking a look at the websites and the features pages to understand better what you want.
If you have further questions don't hesitate to contact me.
Q: Hi, some questions
1 can be integrated with instagram?
2 when I use the plugin on multiple sites can I separate the reports for each site? 3 have a road map? 4 Can I use the ticket system? 5 the php version allows me to use unlimited messages or what is the difference with the cloud version? Thanks
5. The WP and PHP version on Envato are installed on your server and this is the main difference, it means you own your data, you do not risk losing access to your chat in the future, you can customize it and there are more apps available, but you are responsible to keep it running on your server.
The AppSumo and Cloud versions are managed by us and you do not have to worry about anything.
If you have further questions don't hesitate to contact me.
I don't see check box for GDPR before to start conversation
-Do i need whatsapp api to work?
-I saw that you are integrate with woocommerce, can i add a buttom before add to chart in the product page? do you have trigger with woocommerce and whasapp when I customer create a new orders or the orde change status?
-Do you have chat bot for automation answers?
-Do you have plugin for wordpress?
-I saw that i can have 3 agents with one code, but is it possible to assign a agent to specific domains? The administrator can decid privilege of the agents?
-Can I decide the time when the widget appear in the website? I mean if we are close the widget not appear or the widget appear and telle the custome we are out of work and we answer when we will be back?
Hi, thanks for quick reply. Can I see a video tutorial how can I set chatboat? you ansered me That I don't need whatsapp, but your widget is integrate with whatsapp or the agents need to install an app to answer if they are not in front the desktop computer? If Do I buy 3 Tiers is included Support Board For WordPress? If Do I buy Support Board For WordPress on your website for $59 is for Unlimited sites ? After I got Support Board For WordPress, will I be integrate with woocommerce? and can i add a buttom before add to chart in the product page? do you have trigger with woocommerce and whasapp when I customer create a new orders or the orde change status to send a message via whasapp?
1. You have to use Dialogflow(free to use) for the chatbot(https://dialogflow.cloud.google.com/). Intergation help here: https://www.youtube.com/watch?v=IPnUT1NhxyQ
2. Support Board is available for mobile as well.
3. Yes the WP plugin is free to use.
4. Hello!
5. Uou can use 1 single admin only with a single license and show the chat on multiple websites. This is the case for AppSumo license and PHP/WP versions.
6. You have to buy also the $39 WooCommerce App. Yes there are WooCommerce triggers and the works with WhatsApp.
1. You have to use Dialogflow(free to use) for the chatbot(https://dialogflow.cloud.google.com/). Intergation help here: https://www.youtube.com/watch?v=IPnUT1NhxyQ
2. Support Board is available for mobile as well.
3. Yes the WP plugin is free to use.
4. You can use 1 single admin only with a single license and show the chat on multiple websites. This is the case for AppSumo license and PHP/WP versions.
5. You have to buy also the $39 WooCommerce App. Yes there are WooCommerce triggers and the works with WhatsApp.
A: Hi yes, we have plans to create an integration sync with Shopify users and shop data but there is no ETA yet. Mind that you can already show it on Shopify by just inserting the chat script.
A: Hi, it has 3 integrations. The best one uses the Official WhatsApp API and does not have extra costs apart from the WhatsApp costs for sending Templates: https://business.whatsapp.com/products/platform-pricing/
may I know what is the other 2 solution? I tried to figure out the whatsapp API integration before and facebook has a lot of questions and requirements.
Is there a solution that do not require the whatsapp API ? I've heard there is some solution let you scan and QR code and do the integration
Q: Interested with a few questions before making a purchase decision:
1.
Is this listed on Appsumo a PHP version, or a WP version, or a Cloud version? 2. How does the plugin(php or wp) work with the messaging apps? They are somehow connected and work together? 3. If I purchase from your website directly, a plugin (either PHP or WP), with all the app bundles, costing me a total of $138, that makes me unlimited messages per month. Will this combination of $138 beat your appsumo deal, even the Tier 4 for $399?
2. I'm not sure to understand this question sorry. Anyway, the use the API of Facebook, Whatsapp, etc. to communicate together.
3. If you use more messages and/or agents than the Tier 4 limit it is for sure more expensive than the PHP or WP version, otherwise there are not many differences in terms of costs. The real difference is in terms of data and customization. The cloud version is ready to use and we manage everything but all your data is on our server, it is more expensive in the long term, and you do not have customization power. The self-hosted version needs an installation but it is all on your server and you manage everything, there is no messages or agent limit as well. The AppSumo version is simpler to use because there is no installation.
If you have further questions don't hesitate to contact me.
Q: How many training characters do you get for training with each of the AppSumo License Tiers up to plan 4?
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Q: I'm so confused about use with Wordpress.
What am I missing out on by buying the Appsumo version here, if I intend to use it on a Wordpress site? Can what you're selling here be used on a Wordpress site? What would I be giving up if I did that?
Alternatively, if I buy your Wordpress plugin on Codecanyon, will that integrate in some way with this Appsumo version? Or are they mutually exclusive things?
Schiocco
May 14, 2024A: Hi these features are not available here: https://schiocco.com/shared/2022-09-20_075514.jpg
But with the plugin https://wordpress.org/plugins/support-board-cloud/ you have partial user sync.
The 2 versions are not linked in anyway. They are separated.
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Hey bro don't purchase from app sumo instead use the same software on teedesignss.shop it provides all features for free and even I am using that :)
Q: Regarding Reseller Plan.
If I create Free Plan for my clients, is it possible to offer All Funcionalities (with no restricions to messages, etc.) but with limited number of Agents (e.g. Max 2) ?
Schiocco
May 14, 2024A: Hi the free plan is limited to max 100 messages a month and 1 agent. You can not change it. I confirm all features are available in the free plan by default. Regards
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Q: We are interested in getting plan 4 - but we need to have a meeting with your support team just to have clarity for couple of our queries.
Could you please share a details so my team could connect with your team - Support Board
Marham
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Q: We are interested in getting plan 4 - but we need to have a meeting with your support team just to have clarity for couple of our queries.
Could you please share a details so my team could connect with your team - Support Board
Marham
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Q: This has been asked a couple of times, but no one answered, so I assume the answer is NO - Can a dashboard support multiple domains?
Or if I want to use it one 3 websites, I would need to sign up for it 3 times?
Until someone clarifies, I would say that you would need to get multiple sign ups for different domains. Buyers beware!
Schiocco
May 14, 2024A: We reply to all questions and so we already wrote this answer multiple times ;) Anyway again yes, it is possible, you can include the chat on unlimited website and domains. Regards
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Much thanks for your prompt response!
You are welcome!
Q: Is it possible to use images and videos in the knowledge base?
Schiocco
May 14, 2024A: Hi yes you can ;) If you have further questions don't hesitate to contact me.
Thank you!
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Q: do you get the php/wp plugins when you get the cloud version thx
Schiocco
May 14, 2024A: Hi, No. You will get only a WP plugin specific to the cloud version (which is different from the WP version). Thank you!
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Q: What makes support.
board better than https://small.chat/?
Schiocco
May 14, 2024A: Hi there, well, this is a question too generic to be answered, anyway it looks like Small chat is very basic, Support Board seems much more powerful. I advise taking a look at the websites and the features pages to understand better what you want.
If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board
Q: Hi, some questions 1 can be integrated with instagram?
2 when I use the plugin on multiple sites can I separate the reports for each site?
3 have a road map?
4 Can I use the ticket system?
5 the php version allows me to use unlimited messages or what is the difference with the cloud version?
Thanks
Schiocco
May 14, 2024A: Hi there!
1. Yes Instagram is available.
2. No sorry.
3. Yes, here: https://board.support/blog/support-board-roadmap
4. Yes ticket system is available.
5.
The WP and PHP version on Envato are installed on your server and this is the main difference, it means you own your data, you do not risk losing access to your chat in the future, you can customize it and there are more apps available, but you are responsible to keep it running on your server.
The AppSumo and Cloud versions are managed by us and you do not have to worry about anything.
If you have further questions don't hesitate to contact me.
Thank you!
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Q: Hi, is there a Knowledgebase and can it be embedded into a webpage?
Schiocco
May 14, 2024A: Hi yes, check https://board.support/docs/#articles. Thank you!
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Q: hi, Is it GDPR compliant?
I don't see check box for GDPR before to start conversation
-Do i need whatsapp api to work?
-I saw that you are integrate with woocommerce, can i add a buttom before add to chart in the product page? do you have trigger with woocommerce and whasapp when I customer create a new orders or the orde change status?
-Do you have chat bot for automation answers?
-Do you have plugin for wordpress?
-I saw that i can have 3 agents with one code, but is it possible to assign a agent to specific domains? The administrator can decid privilege of the agents?
-Can I decide the time when the widget appear in the website? I mean if we are close the widget not appear or the widget appear and telle the custome we are out of work and we answer when we will be back?
regards
Schiocco
May 14, 2024A: Hi there!
1. Yes, check https://board.support/more-features#privacy-acceptance
2. No, WhatsApp is not required.
3. Sorry WooCommerce is not available in the Cloud/AppSumo version, you need the Support Board WP version for that.
4. Yes, check https://board.support/bot
5. Yes, check https://wordpress.org/plugins/support-board-cloud/
6. Yes you can assign a agent to specific domains via departments or agent assignment
7. Yes you can hide/show the chat on specific hours
If you have further questions don't hesitate to contact me.
Thank you!
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Hi,
thanks for quick reply.
Can I see a video tutorial how can I set chatboat?
you ansered me That I don't need whatsapp, but your widget is integrate with whatsapp or the agents need to install an app to answer if they are not in front the desktop computer?
If Do I buy 3 Tiers is included Support Board For WordPress?
If Do I buy Support Board For WordPress on your website for $59 is for Unlimited sites ?
After I got Support Board For WordPress, will I be integrate with woocommerce? and can i add a buttom before add to chart in the product page? do you have trigger with woocommerce and whasapp when I customer create a new orders or the orde change status to send a message via whasapp?
regards
Hi
1. You have to use Dialogflow(free to use) for the chatbot(https://dialogflow.cloud.google.com/). Intergation help here: https://www.youtube.com/watch?v=IPnUT1NhxyQ
2. Support Board is available for mobile as well.
3. Yes the WP plugin is free to use.
4. Hello!
5. Uou can use 1 single admin only with a single license and show the chat on multiple websites. This is the case for AppSumo license and PHP/WP versions.
6. You have to buy also the $39 WooCommerce App. Yes there are WooCommerce triggers and the works with WhatsApp.
Thank you!
Hi
1. You have to use Dialogflow(free to use) for the chatbot(https://dialogflow.cloud.google.com/). Intergation help here: https://www.youtube.com/watch?v=IPnUT1NhxyQ
2. Support Board is available for mobile as well.
3. Yes the WP plugin is free to use.
4. You can use 1 single admin only with a single license and show the chat on multiple websites. This is the case for AppSumo license and PHP/WP versions.
5. You have to buy also the $39 WooCommerce App. Yes there are WooCommerce triggers and the works with WhatsApp.
regards
Here another video: https://www.youtube.com/watch?v=l-uAw1EoeQY
Q: Is there an intention to make this work for shopify?
and if its in the plans/roadmaps any idea on timing?
Schiocco
May 14, 2024A: Hi yes, we have plans to create an integration sync with Shopify users and shop data but there is no ETA yet. Mind that you can already show it on Shopify by just inserting the chat script.
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any updates on a Shopify integration
No sorry. Mind that you can include Support Board in any Shopify site already, but there is not any sync with Shopify data.
Q: 1)to suggest answers from the knowledge base needs dialogflow?
2)do you plan connect with other different than dialogflow via http rest api?
Schiocco
May 14, 2024A: Hi
1. Yes
2. No sorry.
If you have further questions don't hesitate to contact me.
Thank you!
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Q: Any chance of a shopify direct integration?
Can this be built into my mobile app?
Schiocco
May 14, 2024A: Maybe in the future. It depends by how your app is developed and what language was used.
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Q: May I know how is Whatsapp integrated?
will extra charge required, said Twillo messaging charge?
Schiocco
May 14, 2024A: Hi, it has 3 integrations. The best one uses the Official WhatsApp API and does not have extra costs apart from the WhatsApp costs for sending Templates: https://business.whatsapp.com/products/platform-pricing/
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may I know what is the other 2 solution? I tried to figure out the whatsapp API integration before and facebook has a lot of questions and requirements.
Is there a solution that do not require the whatsapp API ? I've heard there is some solution let you scan and QR code and do the integration
All solutions required the API. The other 2 are via Twilio or 360dialog but they are paid services. Please check the docs for more details.
Regards
Q: Can your chat software detect a logged-in user and identify them using first name, last name, and email in the chat?
Schiocco
May 14, 2024A: Hi, more details at https://board.support/docs/api/use-cases#registration-init
You can also hire us to do it.
Thank you!
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Q: This Support Board looks really good.
I need to find out thought if it's possible to integrate with ActiveCampaign. API perhaps, or webhook? Zapier?
Schiocco
May 14, 2024A: Hi
I confirm a basic integration is already available: https://board.support/docs/#newsletter
API and Webhooks are available at https://board.support/docs/api/web
Zapeir: https://board.support/docs/#zapier
Thank you!
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Q: How do you chat from your phone?
Is there an app?
Schiocco
May 14, 2024A: Hi,
Yes. Visit https://board.support/docs/#pwa for more details about PWA and direct admin access.
For Android the app is here: https://play.google.com/store/apps/details?id=support.board.cloud.twa&pli=1
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Q: Interested with a few questions before making a purchase decision: 1.
Is this listed on Appsumo a PHP version, or a WP version, or a Cloud version?
2. How does the plugin(php or wp) work with the messaging apps? They are somehow connected and work together?
3. If I purchase from your website directly, a plugin (either PHP or WP), with all the app bundles, costing me a total of $138, that makes me unlimited messages per month. Will this combination of $138 beat your appsumo deal, even the Tier 4 for $399?
Please help clarify. Thanks.
Schiocco
May 14, 2024A: Hi
1. This is the Cloud version.
2. I'm not sure to understand this question sorry. Anyway, the use the API of Facebook, Whatsapp, etc. to communicate together.
3. If you use more messages and/or agents than the Tier 4 limit it is for sure more expensive than the PHP or WP version, otherwise there are not many differences in terms of costs. The real difference is in terms of data and customization. The cloud version is ready to use and we manage everything but all your data is on our server, it is more expensive in the long term, and you do not have customization power. The self-hosted version needs an installation but it is all on your server and you manage everything, there is no messages or agent limit as well. The AppSumo version is simpler to use because there is no installation.
If you have further questions don't hesitate to contact me.
Thank you!
Share Support Board