Name: Amazed by the quality of this product, and their support!
Item: Support Board
Rating: 5
Author: woon_cherk

Group

Software

Customer experience

Sub category

Customer support

Product tag

Chatbot

Product type

Best for

Freelancers

Small businesses

Alternative to

Intercom

Integrations

Gmail

Whatsapp

Operating system

Browser-based

Features

No codes, no stacking—just choose the plan that’s right for you

You must activate your license within 60 days of purchase

Ability to upgrade or downgrade between 3 license tiers

April 26, 2022

Partner Community Moderator

<h4 class=""><b>Support Board automates your customer support with AI-powered bots and a chat system optimized for conversational marketing.</b></h4>

<p><div id="pdp-story-inline-video" class="story-inline-video"><iframe
  id="supportboard-vid"
  width="560"
  height="315"
  src="https://www.youtube.com/embed/dpK383spEZo?rel=0"
  frameborder="0"
  allow="accelerometer; autoplay; encrypted-media; gyroscope; picture-in-picture"
  allowfullscreen
  loadonscroll
></iframe>
</div></p>

<p>Support Board is a user-friendly platform that lets you <b>interact with your customers across multiple channels</b> and manage conversation threads.</p>

<p>You can&nbsp;<b>create standardized responses for common issues</b>, resolving customer problems in way less time.</p> 

<p>With<b> file uploads, text formatting, and over 3,000 emojis </b>to choose from, you can even craft personalized replies using the message editor.</p>

<p>You also have access to a multilingual knowledge base that helps your live agents support international customers.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="supportboard-1"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-1.jpg?optimizer=gif"
                alt="Live chat"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-1.jpg?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-1.jpg?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-1.jpg?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>
<h5 class="" style="text-align: center; "><i>Support Board helps your live agents manage customer support interactions.</i></h5><p>Support Board connects customers with smart chatbots for immediate assistance—and hands control over to live agents when problems escalate.</p>

<p>The platform is also <b>loaded with more than 45 readymade templates</b>, which your chatbot can use to quickly reply to general questions.</p> 

<p>You’re also able to<b> program new questions and answers to train your bot</b>, allowing it to help customers with more advanced queries.</p>

<p>And just like a live agent, your chatbot can<b>&nbsp;send attachments, media, rich messages, and surveys</b> to deliver more information to customers.</p> 

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="supportboard-2"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-2.jpg?optimizer=gif"
                alt="Smart chatbot"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-2.jpg?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-2.jpg?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-2.jpg?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Train your chatbot to help customers with more advanced requests.</i></h5><p><b>Send pop-up messages, welcome messages, and follow-up messages</b> to push more people down the sales funnel.</p> 

<p>You’ll be able to <b>set up automations and triggers</b> using conditions like user type, location, and time, putting your bot to work 24/7.</p>

<p>Live agents can <b>access rich messages to create more engaging surveys</b> that onboard new customers in no time.</p>

<p>Plus, you can evaluate support scripts and team performance using reports that collect customer feedback after a live chat experience.</p>



<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="supportboard-3"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-3.jpg?optimizer=gif"
                alt="Reports"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-3.jpg?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-3.jpg?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-3.jpg?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>The agent ratings feature lets you track the performance of your customer support agents.</i></h5><p>Support Board lets you set up omnichannel support to send and reply to direct messages, text messages, emails, and support tickets.</p> 

<p>The tool can also<b> reply to messages sent from WhatsApp, Messenger, Telegram, and Slack </b>for added flexibility.</p> 

<p>It’s easy to assist international customers because the platform <b>has multilingual bots that support up to 32 languages</b>.</p> 

<p>Your chatbot can even<b> search for answers on Google and autocorrect misspelled text </b>to decrease your agents’ workload.</p>

<p>
        <div
          class="story-img-container open-carousel-modal-on-click"
          data-story-image-id="supportboard-4"
        >
            <img
                class="story-inline-image z-depth-2"
                src="https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-4.jpg?optimizer=gif"
                alt="Omnichannel support"
                srcset="https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-4.jpg?width=495&optimizer=gif 450w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-4.jpg?width=654&optimizer=gif 595w,
                         https://appsumo2-cdn.appsumo.com/media/stories/images/supportboard-4.jpg?width=935&optimizer=gif 850w"
                sizes="(min-width: 950px) 1045px, 100vw"
                width="850" height="500"
                loading="lazy"
            />
            <svg
              aria-hidden="true"
              focusable="false"
              data-prefix="fas"
              data-icon="search-plus"
              role="img"
              xmlns="http://www.w3.org/2000/svg"
              viewBox="0 0 512 512"
              class="hover-mag-glass svg-inline--fa fa-search-plus fa-w-16"
            >
                <path
                  fill="currentColor""
                  d="M304 192v32c0 6.6-5.4 12-12 12h-56v56c0 6.6-5.4 12-12 12h-32c-6.6                   0-12-5.4-12-12v-56h-56c-6.6 0-12-5.4-12-12v-32c0-6.6 5.4-12 12-12h56v-56c0-6.6 5.4-12                   12-12h32c6.6 0 12 5.4 12 12v56h56c6.6 0 12 5.4 12 12zm201 284.7L476.7 505c-9.4 9.4-24.6                   9.4-33.9 0L343 405.3c-4.5-4.5-7-10.6-7-17V372c-35.3 27.6-79.7 44-128 44C93.1 416 0 322.9 0                   208S93.1 0 208 0s208 93.1 208 208c0 48.3-16.4 92.7-44 128h16.3c6.4 0 12.5 2.5 17 7l99.7                   99.7c9.3 9.4 9.3 24.6 0 34zM344 208c0-75.2-60.8-136-136-136S72 132.8 72 208s60.8 136 136 136                   136-60.8 136-136z"
                />
           </svg>
        </div>
    </p>


<h5 class="" style="text-align: center; "><i>Communicate with customers via social media, text message, and email. </i></h5><p>Providing excellent customer service shouldn’t leave you feeling burnt out. (<i>“But who gives support to Support?”</i>)</p>

<p>With Support Board, you can manage customer conversations across channels and leverage automated chatbots for a seamless customer service experience.</p>

<p>Solve more problems in less time.</p>

<p><b>Get lifetime access to Support Board today!</b></p>

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