4.5
Taco ratings
Support Board is appreciated for its comprehensive features, seamless integration with various platforms, and responsive customer support. Some users have noted minor drawbacks such as complex setup and occasional issues with documentation. Overall, with a 4.5 rating and positive feedback, it's worth giving Support Board a try, especially with the 60-day money-back guarantee.
AI-powered summary of customer reviews
Verified purchaser
200,000 messages per month will not be enough even for small use case
I recently purchased the tier 4 plan and I was left extremely disappointed, I found that all my credits were depleted within just a few days of testing.
The features promised did not provide the value I expected, and despite having access to 200,000 messages per month I ended up feeling frustrated with the rapid consumption of credits and the lack of adequate support. I am seeking a full refund not worth it for me.
Schiocco
Jan 2, 2025Credits are related to OpenAI and the Chatbot, they are optional (you can use also your own OpenAI key) and they are not related in any way to "messages per month" quota...
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Verified purchaser
Excellent Product
I really like this tool. This ticketing support tool with ChatGPT integration is a game-changer for customer service. I was looking for a few weeks before landing on this product. It has all the tools I need to run support for my customers and with a clean professional look! 5 Tacos!!
Schiocco
Nov 21, 2024Thank you!
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Verified purchaser
Extremely satisfied
We bought a few Supporboards, and all of them work perfectly. The teaching process is simple, and the setup is very easy.
I only hope that Lifetime will be a lifetime because I built my whole business on Supportboard.
Schiocco
Nov 14, 2024Thank you! Do not worry. A lifetime is a lifetime and anyway, with the self-hosted version, you will be able to keep using it in any scenario.
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Verified purchaser
Big websites need only apply!
I took Support Board for a spin—it's like a Swiss army knife for bustling websites. Packed with features, it impressed me, but alas, no free API Chat GPT options. Instead, it felt like a gateway to pricy monthly OpenAI subscriptions, when all I craved was an AI chatbot without running costs. In a nutshell: stellar software, but remember, it's not a one-time purchase; those paid APIs are ready to dance their way into your budget.
Schiocco
Oct 30, 2024Thank you!
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Verified purchaser
One of the few pearls I bought on Appsumo
This tool is one of the most used appsumo deals ever for us.
Its absolutely not simple to use, it doesn't have a stripped down UX for ease, but we don't care in this matter. It has such a ton of technical capabilities and functions.
You would need a bit of a technical background, as the documentation is story itself, but when you have, it does basically anything that you need.
Very , very complete. This is one to stay for us.
Schiocco
Oct 17, 2024Thank you very much for this review and the valuable feedback!
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