Support Board Reviews

Support Board has completely transformed how we handle customers. The automation is incredible, especially the TidyCal and Shopify integrations. It feels like I’ve hired 10 extra employees for a fraction of the cost. The team behind this is clearly dedicated to quality—it's fast, the UI is clean, and the AI features are way ahead of the competition. Honestly, at this price point, it feels like a steal. 5 Tacos all the way!

When I first started using Support Board, I honestly didn’t expect it to make such a big difference. From the moment it was installed, it felt like I suddenly had a full support team in place — without the ongoing monthly costs. Support Board brings together AI chatbots, live chat, tickets, and integrations like WhatsApp and Instagram in one powerful, well-designed platform.

What really stands out, though, is the support behind the product. Every question I had was answered quickly and clearly, and even with more complex setups, the team took the time to think along and help properly. It never feels like you’re left on your own. You’re not just buying software — you’re getting real people who genuinely care.

The AI chatbot itself is surprisingly smart. You can train it using your own content or website information, and it quickly starts handling common questions on its own. This has saved us an incredible amount of time, especially during busy periods. It’s a perfect solution for small businesses and growing teams.

Support Board is an amazing tool.

Before buying it I did all kinds of comparisons and I can say that there is no LTD tool comparable to it.

I know that features on paper are one thing, and in practice is another. But in this case it really surprised me how easy it was to set it up and configure the live chat on my website (with my brand colors, icon that I wanted, etc.). Also it is very easy to configure it to ask for a name and email when I am not available to answer (I am a solopreneur).

Sure, the tool is very comprehensive, so I am just starting to scracth what I can do with it. Next step is to set it up also as my omni inbox centralizing all my channels. There is a very comprehensive set of documentation, very detailed, but if our priority is just to set the basic functions (live chat, omni inbox, etc.) you can do that just playing with the software itself.

I saw some people complaining about the interface but I am really liking it so far, better simple than over graphic and buggy.

So, all in all, I think this is a very good deal.

I wasn't able to get very far with this product because the user interface felt clunky, outdated, and unintuitive. From the start, it required a surprising amount of setup just to even begin testing it out. That became the dealbreaker for me.

Most modern chat apps let you get up and running quickly so you can evaluate whether it fits your needs before investing too much time. Here, I had to configure every little detail before I could even see how it worked—and that just didn’t feel worth the effort.

A user interface this dated is hard to overlook. It feels like something built by developers for developers, without much thought given to usability or onboarding. Maybe there's a powerful tool under the hood, but without a better UI and user experience, it's going to be difficult for most users to even give it a fair shot.

For me, that’s the biggest issue. If the interface doesn’t improve, I don’t see how this can keep up with modern chatbot tools. The functionality might be there, but it’s buried under a poor user experience.

It’s rare to find a product that combines live chat, tickets, AI automation, and multiple integrations in such a flexible way. From what I’ve seen so far, there are very few real alternatives that offer the same breadth of functionality in a single platform.

I’m still in the process of setting everything up and haven’t fully explored the AI, Telegram and WooCommerce modules yet, but the initial experience has been very positive.

Solid product, well thought out, and backed by a responsive support team. I plan to update this review after deeper use of the AI and eCommerce features.