Support Genix

Streamline customer support with powerful tools and integrations

4.14 stars
4.14 stars
7 reviews

Tired of managing a chaotic support inbox and losing track of tickets?

Imagine trying to juggle customer issues without a reliable system.

Support Genix is a WordPress plugin intended exclusively for websites built on the WordPress platform.

Say goodbye to scattered support processes and hello to an intuitive, centralized system with Support Genix.

TL;DR

too long didn't read
Centralize customer support with ticket management and email integration
Integrate with popular platforms for a comprehensive support solution

At-a-glance

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Overview

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Organize tickets and assign roles for smooth, efficient support.

Effortless ticket management

Easily assign, categorize, and prioritize tickets for streamlined workflow and faster response times.

  • Saved replies and the ability to save common replies keeps your support workflow fast and efficient
  • Collect more info with custom fields to deliver accurate, personalized support
  • Categorize and manage tickets to keep your team organized
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Automatically convert emails into tickets to keep everything organized.

Email to ticket conversion

Transform incoming emails into actionable tickets directly in Support Genix for hassle-free tracking.

  • Convert emails to tickets and centralize all support requests
  • Streamline communication by managing responses from one place
  • Reduce response time with a seamless ticketing system
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Enhance support capabilities with integrations to essential platforms.

Integrate with popular platforms

Connect Support Genix to your favorite tools, from WooCommerce to Slack, to create a comprehensive support experience.

  • Integrate seamlessly with WooCommerce, WhatsApp, and more
  • Automate workflows by connecting to popular platforms
  • Integrate Webhook for quick, smooth data exchange with external platforms
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Use performance metrics to keep your support team on track.

Track team performance

Monitor response times, closed tickets, and team productivity with detailed reporting.

  • Generate detailed reports to assess support efficiency
  • Track response metrics for accountability and improvement
  • Identify bottlenecks and optimize your support process


Stop letting support requests slip through the cracks and start providing a seamless experience with Support Genix.

Get ready to elevate your customer service game—join Support Genix today!

Plan 1

One time payment of

$59$99
Lifetime access
  • All features above included
  • 1 website
  • Manage unlimited users, agents, and tickets
  • Automate ticket assignments with customizable rules
  • Unlimited mailbox management
  • Automatic email-to-ticket conversion
  • Customize email notifications, saved replies, and custom ticket fields
  • Connect effortlessly with WooCommerce, WhatsApp, Slack, WPForms, Envato, Tutor LMS, and more
  • Integrate with external platforms and CRM using webhooks
  • Access detailed reports on key support metrics

Plan 2

One time payment of

$118$198
Lifetime access
  • All features above included
  • 5 websites
  • Manage unlimited users, agents, and tickets
  • Automate ticket assignments with customizable rules
  • Unlimited mailbox management
  • Automatic email-to-ticket conversion
  • Customize email notifications, saved replies, and custom ticket fields
  • Connect effortlessly with WooCommerce, WhatsApp, Slack, WPForms, Envato, Tutor LMS, and more
  • Integrate with external platforms and CRM using webhooks
  • Access detailed reports on key support metrics

Plan 3

One time payment of

$177$297
Lifetime access
  • All features above included
  • 100 websites
  • Manage unlimited users, agents, and tickets
  • Automate ticket assignments with customizable rules
  • Unlimited mailbox management
  • Automatic email-to-ticket conversion
  • Customize email notifications, saved replies, and custom ticket fields
  • Connect effortlessly with WooCommerce, WhatsApp, Slack, WPForms, Envato, Tutor LMS, and more
  • Integrate with external platforms and CRM using webhooks
  • Access detailed reports on key support metrics
  • Get access to all of the features listed on the website

From the founders

Tarek_SupportGenix

Tarek Aziz

supportgenix.com

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Introduction to some incredible features of Support Genix ⚡

Hey there Sumo-lings, Tarek here from Support Genix! 👋

Let me introduce you to some fantastic features of Support Genix that users love the most, and we believe you will love them, too 😊

Users love this tool because it gives you the ability to:

✨ Assign, categorize, and prioritize tickets easily for a smoother workflow.

🎯 Collect additional details with custom fields to offer accurate, personalized support.

📧 Convert emails into tickets easily with an advanced email-to-ticket feature.

🔗 Receive real-time data from external platforms with incoming Webhooks.

📊 Track support metrics to boost team efficiency and productivity.

🔌 Integrate seamlessly with EDD, FluentCRM, WhatsApp, Slack, Tutor LMS, and more.

🛒 Manage support for multiple WooCommerce stores from one central hub.

🔗 Generate ticket hotlinks so customers can access tickets without logging in.

And here’s the kicker: you don’t need to be a coding expert to do any of this! 🤓✨

If you have any questions, suggestions, or ideas that can help the Sumo-ling community, feel free to share them with us.

📩 You can reach us at https://supportgenix.com/contact/

Cheers!

Tarek Aziz

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