Q: Can I use/connect my present support email?
Hi!
I wonder, if I can connect my already existing support email which is embedded in my online products, directly to Support Genix? Right now, customer support comes to support@mywebsite.com --- and is it as simple as connecting my support email to Support Genix (on my wordpress website) to get started? Will this then create automatic tickets which I and/or my assistants can follow up?
Thank you,
Steven
Tarek_SupportGenix
Nov 23, 2024A: Hello Steven,
Yes, you can connect your existing support email to Support Genix. If anyone sends an email to this address, it will automatically generate a ticket.
mrToddMake 100% certain your existing email does not still contain all your OLD tickets from your old system. When you make the change Genix will send out thousands of emails for EVERY old ticket, ask me how I know! :(
Thank you! It appears you were using our previous email piping system based on IMAP. We upgraded to a new version for the email piping a few months back, and the issue you encountered will no longer occur with this update.
For more details, you may check out https://supportgenix.com/doc/email-to-ticket/