Q: changing domain
If I buy tier 1 for 1 domain........
1. I want to but for 1 domain and start using it right away, however in approx 6 months we will be changing our domain. Can I move to to a different domain and remove from old domain?
2. if I move to a new domain is there a way to easily export all setting, mailboxes and tickets, or would I have to start from scratch and lose all my setting and tickets
3. If I buy tier 1 now and the appsumo deal ends and I want to upgrade do you offer a discounted price to upgrade? or would I have to purchase a new plan at the rates offered on your website?
Tarek_SupportGenix
Jun 17, 2025A: Hi AndriaC,
Thank you so much for your thoughtful questions! 😊
1. Yes, of course. You can move to a different domain any time you want.
2. At the moment, Support Genix does not offer the ability to export all settings, mailboxes, and tickets. However, if we see enough traction, we’ll definitely consider adding this feature in a future update.
3. The current pricing structure will remain in place until the AppSumo deal ends. After that, any upgrades would follow the rates listed on our website. That said, you’ll only need to pay the difference between Tier 1 and your desired tier if you decide to upgrade later.
I hope this clears things up! Please feel free to reach out if you have any more questions — I’d be happy to help. 😊