Is there a way to send an email to the clients when the ticket is answered?\u000aIf the answer to that mail, would the answer pop on the ticket system also?

1. Yes, Support Genix can automatically send an email notification to clients when a support agent answers their ticket. To enable this feature:\u000a\u000a2. Yes, but only if email piping is enabled.\u000a\u000aHow Email Piping Works:\u000a\u000aIf a client replies to the email notification, the system can fetch that email and attach the response to the corresponding ticket.\u000a\u000aCheck: https://supportgenix.com/docs/

Email notifications | Support Genix

neothegod1996

Mar 5, 2025

Q: Email notifications

Is there a way to send an email to the clients when the ticket is answered?
If the answer to that mail, would the answer pop on the ticket system also?

Founder Team

Tarek_SupportGenix

Edited Mar 5, 2025

A: 1. Yes, Support Genix can automatically send an email notification to clients when a support agent answers their ticket. To enable this feature:

2. Yes, but only if email piping is enabled.

How Email Piping Works:

If a client replies to the email notification, the system can fetch that email and attach the response to the corresponding ticket.

Check: https://supportgenix.com/docs/

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