MikeyMeQ: License visible
I bought highest tier and it is allowed to use on personal and client sites.
But why is license visible after activation in License tab. What stops clients to just use the license?
Tarek_SupportGenix
Nov 11, 2025A: Hi MikeyMe, 👋
Thank you so much for choosing our highest tier and for taking the time to reach out — we truly appreciate your support! 🙏
We’d love to make sure we fully understand your concern so we can assist you better. Could you please clarify what you meant by the following?
“But why is the license visible after activation in the License tab? What stops clients from just using the license?”
Once we confirm exactly what you’re referring to, we’ll be happy to provide a detailed answer and get this resolved for you right away. 😊
Warm regards,
The Support Genix Team
Verified purchaser
Your License tab shows license when you activate it on the site under Your License Key. That should be hidden.
Thanks for clarifying the issue! Could you please share a screenshot of what you’re seeing? The full license key shouldn’t be visible — our system is designed to partially hide it, like this: XXXXXXXX-XXXXXXXXX.
Also, please make sure you’re using the latest version of Support Genix (1.8.31). If the issue persists, kindly create a support ticket here 👉 https://supportgenix.com/contact/