Q: Multiple sites in 1 dashboard + Sms support
1) Any plans for SMS support via Twilio?
2) I have 4 wordpress websites, can I combine all tickets in 1 support link or do I need to login to each wordpress site individually to view and reply to tickets?
My current solutions has a centralized dashboard, which makes support a lot easier.
Tarek_SupportGenix
Edited Dec 14, 2024A: You can integrate Twilio with Support Genix using our Webhook system (both incoming and outgoing). This allows you to configure SMS notifications for ticket-related updates or customer communication by connecting Twilio via automation tools or custom scripts.
Yes, it is possible to manage tickets for multiple websites from a single Support Genix instance. Here’s how:
Option 1: Use a Centralized Support Site
Set up Support Genix on a dedicated WordPress site exclusively for managing support. For other websites, you can:
Add a "Get Support" button that redirects users to the central support site.
Customers can create tickets directly on this centralized support portal, keeping all tickets in one place.
Option 2: Webhooks or Email Piping
You can use Webhooks or Email Piping to generate tickets from multiple websites:
Install Support Genix on one main website.
Use a contact form plugin (e.g., WPForms, Gravity Forms) on your other sites, configured to send data via Webhook or email.
When users submit the form, tickets are automatically created in the central Support Genix system.
This setup allows you to streamline support requests across all your websites without the need to log in to each individually.
If you need further assistance with configuring Webhooks, Email Piping, or setting up a centralized support site, let us know. We're here to help! 😊