A: Hello there,

We appreciate you asking such a valuable question 😊

To address your question, yes, Support Genix is compatible with WordPress's multisite feature.

For now, please install and activate the lite (free) version of the plugin first.

You can download it here: 👇

https://wordpress.org/plugins/support-genix-lite/

Once the Lite version is activated, you can install and activate the pro (premium) version.

Please note that activating the pro version without the lite version could cause an issue. That's why we’re suggesting this process to help you avoid any unexpected issues.

Rest assured that our team is actively working to resolve the issue as quickly as possible. In the meantime, we genuinely appreciate your patience and cooperation.

If you have any further questions or need assistance, please don’t hesitate to let us know.

Thank you very much!