This was previously answered by Tarek Aziz who said Support Genix is designed as a WordPress plugin, so it does require a WordPress environment to function. However, you can still use it even if you don’t have a public-facing WordPress website by setting up a dedicated internal support portal for your team and clients. You can find that answer here: https://appsumo.com/products/support-genix/questions/can-i-use-this-even-if-i-do-not-have-a-w-1392214/