A: Hi johnny42,

Thank you for your question! 😊

Support Genix is designed to work within a WordPress environment, so you’ll need a WordPress site to use it. However, if your website is not built on WordPress, there is still a way to make it work for your team and clients.

You can set up a WordPress site with Support Genix installed, and then connect your non-WordPress website’s contact form to it using a webhook. This way, whenever someone submits a ticket via your existing site, it will automatically appear in your Support Genix helpdesk on WordPress.

While it does require a WordPress installation in the background, this setup allows you to manage all your client and team support tickets in one place without migrating your entire site.

If you’d like, we can provide a step-by-step guide to set this up—it’s pretty straightforward!

Hope this helps!

Best regards,
Tarek from Support Genix