Q: Webhook Questions
At this point I might just buy it to test but with webhook is the following possible
1. User Submits ticket (lets say from form delivered by hook)
2. outgoing webhook sends the users email address to another hook?
3. that "automation" then can create a internal note with information pulled from an external system that the user doesn't get to see?
I might even get a video series out of this so don't mind pulling the work
Tarek_SupportGenix
Jul 24, 2025A: Thank you so much for your response!
I really appreciate the clarification. To help our developer team better understand your requirements, a few more details would be incredibly helpful.
Would you mind reaching out to us through our support center so we can assist you more effectively?
👉 https://supportgenix.com/contact/
Looking forward to hearing from you!