Support Genix Reviews

4.0

4.00 stars
4.00 stars
6

Taco ratings

4
0
1
0
1
AskSumo

Customers appreciate Support Genix for its seamless ticketing system, responsive support, and user-friendly interface. Some users faced initial setup challenges and minor email routing issues. However, with a 4.0 overall rating and positive feedback, Support Genix is a solid buy at $59.00. With a 60-day money-back guarantee, it's worth giving it a try.

AI-powered summary of customer reviews
Showing 1 - 6 of 6 reviews
Verified Purchaser badge

Verified purchaser

Member since: Jun 2023Deals bought: 11
5 stars
5 stars
Posted: Jul 26, 2023

Time saver, simple, powerful

This product just saved a lot of time for us. Tests are very successful and we will make it live in a couple of days.

We had to make some tricks on CSS to change fonts, hide the profile icon on the top right and adjust margins correctly but other than these, the product seems solid, simple, and effective.

I may edit my comment after live environment usage. So far, so good. Highly recommended.

Helpful?
Share
Verified Purchaser badge

Verified purchaser

Member since: Jun 2019Deals bought: 240
3 stars
3 stars
Posted: Apr 17, 2023

Good But Not Perfect

I admit I don't have a normal workflow. I am team of one but still want help tickets to track everything. Tried to setup the email routing and it never fully worked. Then ran into hosting issues and just gave up.

Helpful?
Share
Verified Purchaser badge

Verified purchaser

Member since: Jan 2018Deals bought: 381
5 stars
5 stars
Posted: Mar 2, 2023

Bumpy start, outstanding support, works great now!

I wanted to wait a few months of actually using Support Genix before leaving a review.

Setup with different departments was a little confusing, and I had a tough time getting Support Genix set up and working properly with the WP Forms to support ticket functionality. There was an issue where if the email was opened, a ticket would not be generated. I also found that Support Genix conflicted with the Multiple Roles plugin, so I had to remove that.

Although off to a bumpy start, I will say that Aslam and Nazmul were phenomenal in their support. They both worked really hard to make sure to address every issue I had and helped ensure Support Genix was set up and working properly.

Aslam setup Webhooks to handle WP Forms to support ticket generation and helped me sort out departments and rules for setting everything up properly.

Long story short, Support Genix help is outstanding and once set up properly, our team has been using Support Genix daily for a couple months, and it is working flawlessly. I love the clean UX and intuitive steps in working with tickets.

Aslam and Nazmul, again --- THANK YOU so much for working so tirelessly to help find the solutions to get Support Genix working!

We are very pleased with this ticketing system and plan to use it for years to come.

If you're thinking about trying Support Genix, I recommend it! And know that you'll have help if you need it!

Helpful?
Share
Verified Purchaser badge

Verified purchaser

Member since: Jan 2023Deals bought: 13
1 stars
1 stars
Posted: Jan 31, 2023

Buggy

It does not work. When a client fills out a ticket, it does not go to my email, even though I have it correct in the settings

Helpful?
Share
Verified Purchaser badge

Verified purchaser

Member since: Jan 2022Deals bought: 63
5 stars
5 stars
Posted: Sep 6, 2022

Simple and great plugin

I am happy with the purchase of the product, it is simple and easy to use
But I hope you will do live chat service with my work like thrive desk

Helpful?
Share