Support Genix Reviews

The product itself seems promising the portal is well-developed, and the platform clearly has a lot of potential. However, no matter how much effort has gone into building it, the customer support is extremely poor and unresponsive even during regular business hours in the middle of the week. Because of this, I would suggest saving your money.

Contrary to what some reviews claim, the product’s usage is not entirely straightforward. The chatbot often provides inaccurate information, and Support Genix relies heavily on written guides with no accompanying video demonstrations.

In short, Support Genix may be a ticketing system provider, but with such poor customer service, it falls far short of expectations.

So easy to set up and customize! The only thing they are going to fix is that it doesn't quite integrate with BetterDocs yet (say they are working on it) but I won't take a taco off because it is otherwise easy to configure--enough options that it will do what I want, but not so many I can't figure it out. And the one question I had was responded to quickly.

Support Genix is a fantastic app that delivers on its promise of providing a smooth and functional support ticketing system. It’s easy to use, efficient, and integrates well into our workflow. I especially appreciate how it helps streamline customer support.

I’m hopeful that future updates will make the email functionality even more powerful—features like multiple CC options and AI support would be a great addition. If they continue improving the app, it has the potential to become one of the best in its category.

Highly recommended for teams looking for a reliable support system!

Currently a convinced user. The very responsive support team helped me to overcome initial issues I had with my eMail provider. That is a very important aspect because overly complicated settings in Microsoft 365 caused problems which were not the responsibility of Genix. When reading that others are having similar complaints - I just suggest to reach out to Genix support and as for guidance. Most likely in such case it is just hidden settings in your eMail account that prevent proper working.

When all is set up correctly, both 'eMail to ticket' and 'form entry to ticket' work smoothly and fully serve the purpose to create, reply, manage, and close tickets. As easy as it could be.
I tried to implement other support systems before, but I found exorbitant subscription models not interesting, and was struggling with more complex plugins which would have included automated answers and Chat AI. My key learning: Although tempting to use AI for simple support answers, such setup has its risks and customers are significantly more patient to wait for a human reply that being bothered by generic answers of a chat bot.

In conclusion, Genix is a simple but perfect support plugin which does absolutely serve its purpose. There might be alternatives that promise or cost more - but that is not I want for my clients. Set Genix up correctly, let it run, be sure your customers will appreciate.

My conclusion: Clear recommendation.

This product just saved a lot of time for us. Tests are very successful and we will make it live in a couple of days.

We had to make some tricks on CSS to change fonts, hide the profile icon on the top right and adjust margins correctly but other than these, the product seems solid, simple, and effective.

I may edit my comment after live environment usage. So far, so good. Highly recommended.