I wanted to wait a few months of actually using Support Genix before leaving a review.

Setup with different departments was a little confusing, and I had a tough time getting Support Genix set up and working properly with the WP Forms to support ticket functionality. There was an issue where if the email was opened, a ticket would not be generated. I also found that Support Genix conflicted with the Multiple Roles plugin, so I had to remove that.

Although off to a bumpy start, I will say that Aslam and Nazmul were phenomenal in their support. They both worked really hard to make sure to address every issue I had and helped ensure Support Genix was set up and working properly.

Aslam setup Webhooks to handle WP Forms to support ticket generation and helped me sort out departments and rules for setting everything up properly.

Long story short, Support Genix help is outstanding and once set up properly, our team has been using Support Genix daily for a couple months, and it is working flawlessly. I love the clean UX and intuitive steps in working with tickets.

Aslam and Nazmul, again --- THANK YOU so much for working so tirelessly to help find the solutions to get Support Genix working!

We are very pleased with this ticketing system and plan to use it for years to come.

If you're thinking about trying Support Genix, I recommend it! And know that you'll have help if you need it!