Here it is, in a nutshell!
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1. About the white-label / no-branding option:

We are a small team and count on this branding to grow awareness, removing it without any kickback would be a disastrous decision for us. We have top tier client like Kissmetrics that live with this branding and have no issue with it.

But we heard you and are putting together an “ambassador” program where we’ll offer to remove the branding in exchange for your active support (like giving us reviews or shout out on the appropriate web properties such as ProductHunt and Quora). So if you love Support Hero enough to support us in our efforts but badly need this branding to be removed, we’ll give you a possibility to get just that.

We feel that would be fair. What do you think?
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2. What’s in our roadmap and what’s coming next on Support Hero:

We understand that you would love to be able to integrate with the other apps you bought on AppSumo. That’s why we’ll include:

- ConvertFox as a priority in the roadmap
- We’ll also take a look soon at what we can do to integrate with Fleeq
- SSL feature for custom domains soon.

Then it’ll mostly depend on our customers’ requests as we’re fully customer feedback driven right now.
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3. Why Support Hero is not a ticketing system:

There are dozens of great ticketing systems already on the market, and it would be hard to compete with them. That’s why our primary focus is on tickets deflection and knowledge base resources improvement, that’s what we do best, and we believe that other tools don’t do a good job at it. By using Support Hero along with your preferred ticketing system, you’ll benefit from the best of both worlds, and we’ll provide you with the following features:

- Making it simple for users to access and consume support content right from within the app. Our embedded widget is, by far, the best on the market. Users don’t have to leave your app to search for support and get their questions answered, and that means less friction.
- Empowering you with insights on what works and what doesn’t work with your existing support content. The data they provide to support query is basic and doesn’t really help to improve the content to increase self-help support effectiveness and decrease the level of incoming support tickets.
- Offering the ability to deflect tickets, even from the contact form.
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4. How and when it’ll be possible to change the domain name (or project name) asked on the signup form? When won’t it be possible and why?

The domain name we ask for in the sign-up form will be used to provide you with your own public-facing Help Center, hosted at https://yourdomain.supporthero.io. If you need some time to be sure of the domain you’ll need, you can, of course, wait until June 1st to create your account. But if you think you won’t have the final name ready by June 1st, we recommend you to create your account with a temporary name and not use it until you’re ready to go live with it. Then feel free to reach out to us and we’ll make the name change for you in no time!

The only case where it won’t be possible to edit this domain name is if you started to use your product and fill it with articles. Allowing you to change the domain at this point might actually hurt your SEO as all your previously shared content URLs will be seen as errors by search engines. This is a technical limitation and we can’t get around it.
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5. About using your account on multiple websites or projects:

Support Hero’s widget can be embedded on as many websites/domains as you want, but a given account in Support Hero is only supposed to handle the FAQ resources of a single product, so mixing articles from different products in a unique account doesn’t make much sense. The only use case where you would actually want to embed your widget on different websites is if your SaaS product is providing each user with its own URL (like on Support Hero, where all our customers’ accounts URLs look like https://customerdomain.supporthero.io). As long as those websites are the same product and have the same URL patterns, it makes sense to use only one Support Hero account.

For all other cases, you should use one account per product/website to have separate knowledge bases, contact forms and statistics relevant to only one website.
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---> Above all, we want to thank you all for your support so far and for helping us making Support Hero a great business!

Much love <3

The Support Hero Team