Hey there,

Thanks for the question!

Support Hero's widget can be embedded on as many websites/domains as you want, but a given account in Support Hero is only supposed to handle the FAQ resources of a single product, so mixing articles from different products in a unique account doesn't make much sense. The only use case where you would actually want to embed your widget on different websites is if your SaaS product is providing each user with its own URL (like on Support Hero, where all our customers' accounts URLs look like https://customerdomain.supporthero.io). As long as those websites are the same product and have the same URL patterns, it makes sense to use only one Support Hero account.

For all other cases, you should use one account per product/website to have separate knowledge bases, contact forms and statistics relevant to only one website.

Hope this was helpful!

Let me know if there is anything else I can do for you

Matic Uzmah, Support Hero

yes, we shared the same thought... :) Would be awesome to have one account for all websites... Maybe you can add this on your roadmap? This would be outstanding.

I would LOVE it if we could modify the widget code to display specific categories on specific sites.

+10000 for this feature to be added.

USE CASE:

I have a generic Support Hero sub-domain set up. I add help categories for things like "How to do ABC in WP". I embed the widget on the client sites in the back-end only. They now see the "Need Help?" button in their dashboard (not the front-end f the site). Having the option to display SPECIFIC categories vs ALL categories would allow me to tailor help topics for individual clients (if needed).