travispflanzQ: This looks like a great system.
A few questions for you:
1 - Let's talk SEO. Currently, I create my FAQs/help documents as a custom post type in WordPress. I also write content to be evergreen, and useful for people and to be found in search engines. In fact many of my FAQs have directly led to new clients. Tell us about Support Hero and SEO.
2 - A separate use-case for Support Hero that interests me - Could I add Support Hero to the WordPress dashboard of ALL my clients' WordPres websites, with FAQs about how to use the functions of their websites?
Thanks.
ac543f422f7c4d42a5d0a66b40dc3a0e
May 15, 2024A: Hi Travis,
Thanks a lot for your questions!
SEO with Support Hero is disabled by default, allowing you to ask for indexation only when you're ready to go live with your Help Center (this is a simple checkbox in your account settings). Once enabled, we proactively push new content and updates every day to search engines to ask for indexation on all your newly created/updated articles. As far as we know the SEO works great and your articles will pop up in search results within two weeks once you've enabled indexation on your account.
As for your question about Wordpress, I'm not a specialist in this matter, but as long as you have access to the code of your client's websites, I'd say that you could embed the widget there. Of course if I get it right, it's not about embedding the widget in the public website itself but rather in the backoffice of the Wordpress site. I don't actually know how to do this but it's surely possible if you've access to the source code of the Wordpress install.
Hope this was helpful!
Best,
Florian, Support Hero
Hey you asked my questions! Haha, this is exactly what I was concerned with as well.
I was wondering about #1 as well. This is something Drift can currently do for standard posts, but not cpt.
Verified purchaser
I can confirm 2 works well for many websites. If you want to add the "Help" button to the bottom of every Wordpress backend page, add the following (replace with your widget code.)
// Add help desk button to backend
function custom_admin_js() {
echo '"<script async data-cfasync="false" src="https://d223f23fmei9d.cloudfront.net/js/widget.min.js?k=Y2xpZW50SWfdasff0TmFtZT1hc3Npc3Quc3VwcG9ydGhlcm8uaW8="></script>"';
}
add_action('admin_footer', 'custom_admin_js');
PS: That's not my real widget code, so don't even bother trying it with mine.
Hi @florian,
by reading your answer for Travis I don't see his question #1 answered.
We also have our knowledge base in a wordpress (so we don't use drift, sendesk or uservoice) and would like to know is it is possible the content syncronisation.
Thanks.