As mentioned by a few others here and on FB, this LTD is converting to a subscription pay model. Why do we even bother buying LTDs if companies can reap the benefits of infusion of cash from the exposure of AppSumo and find a way to turn around and not honor the original deal? Yeah, it's a risk to buy a LTD, but that risk is usually the company goes bust. These guys didn't; they are changing the rules. Based on their email, they sold the intellectual property to new ownership almost 3 years ago. Now after they sold, they are justifying charging an Infrastructure Maintenance fee ($5 / month) or you need to become a premium paying customer so they can "keep the lights on" (as they state). What is frustrating for AppSumo buyers is the not honoring original deals is a nice loophole that can be exploited by anyone selling a LTD on AS and essentially nullify your purchased LTD deals. This deal should have been one with a time limit, not a LTD because clearly it is not.
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Another LTD that does not grandfather their users when they are bought by a third party. For me this is the last one, as I won´t purchase any more LTDs that are not open source. Do no buy this scam again.
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I heavily stacked this deal, but it has meant nothing to them. This is the email they just sent from them:
We hope all is well with you and your family.
We are emailing to inform you that Support Hero is no longer able to support the lifetime account that was purchased through AppSumo.
To provide some background, the assets of Support Hero were purchased and transferred to new ownership over 2 years ago. While we have tried to accommodate for the previous commitment made by the initial developers of Support Hero, we are no longer able to do so. It is our duty to our customers to offer a reliable and feature rich product, which is only attainable for SaaS applications, such as Support Hero, through generating a recurring revenue stream.
We have made this decision in order to allow for continuous iteration upon our product (i.e. adding a ticketing service, chat integrations, private content and other features) while still providing the best experience for you and your users. On January 1st, 2022 we will require all Lifetime users to subscribe to become paying customers or we will disable your account at that time.
We hope you understand that this decision has been made to allow us to continue to operate a thriving, sustainable business for the future benefit of all of our customers.
For the inconvenience, we are offering all Lifetime users a 6 month, 50% discount with promo code:
supporthero-50
Best Regards,
The Support Hero Team
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I think this is a real winner for a number of reasons but the biggest one is that this puts the knowledge base right on the page you are on - which is where you need it. As an SEO guy, I love that it's pretty much given you your own search along with the ability to capture all of the data behind it. This will allow you to write content that your customers are actually using vs just guessing what they want. I'd love to use this somehow on our blog to do that. Wouldn't that be something special? :-)
There are a few things I would like to tweak:
More importer options. We had to import our HelpScout knowledge base by hand - which wasn't fun. The good thing is that we built the pages to just copy the html and drop it wherever since we knew something like this would happen one day. We hosted our own images on AWS so it was really just going into each page and grabbing the code. Still, not fun. I had to pull a half taco for this considering there are only a couple of supported knowledge bases that this process is allegedly painless with.
The content editor needs work. You've gotta do a lot of coding by hand for the most part:
— The system tends to take some license with formatting. I've noticed that it sometimes just takes it upon itself to add an extra space after links. That was irksome. Also, you had better check every single link in the article whenever you edit it as those links could just go away. This is clearly a bug and I am sure it will be fixed.
— We also would love it if there was an option to put large images that were scaled down to fit in the article in a light-box when clicked as opposed to opening them up in a new page where our AWS URL is visible.
— There could be a number of other options to put in the editor like anchor links and embed video links. You get the idea.
Lastly, and this is HUGE, they NEED to make it so that you can manually adjust the meta information on each of these articles. Doing a spider of the custom domain to make sure there were no remaining links to the old knowledge base, I found that ALL of the titles were exactly the same - and the descriptions were either the first few lines of the support article (not optimal) or completely empty (awful).
Since they tout the value of the product's SEO and gives that as a reason why you cannot change the domain once chosen (SMH), I would think that a product so valuable to SEO would have the most basic of mechanisms in place. When I wrote support I got an answer to the effect of "that's completely normal and best practice". I couldn't even process this. I have to take a whole taco away for this, as much as it pains me to do so.
After all is said and done, I think it's a great product that has some kinks to work out. We'll keep an eye on it and hopefully they will make their adjustments. Nothing I mentioned up here are little things that nobody will care about so I hope the creators take this as what it is - me trying to give them the best feedback possible.
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Share Lifetime Access to Support Hero's Medium Plan
Verified purchaser
LTD not.
As mentioned by a few others here and on FB, this LTD is converting to a subscription pay model. Why do we even bother buying LTDs if companies can reap the benefits of infusion of cash from the exposure of AppSumo and find a way to turn around and not honor the original deal? Yeah, it's a risk to buy a LTD, but that risk is usually the company goes bust. These guys didn't; they are changing the rules. Based on their email, they sold the intellectual property to new ownership almost 3 years ago. Now after they sold, they are justifying charging an Infrastructure Maintenance fee ($5 / month) or you need to become a premium paying customer so they can "keep the lights on" (as they state). What is frustrating for AppSumo buyers is the not honoring original deals is a nice loophole that can be exploited by anyone selling a LTD on AS and essentially nullify your purchased LTD deals. This deal should have been one with a time limit, not a LTD because clearly it is not.
Share Lifetime Access to Support Hero's Medium Plan
Verified purchaser
Another Scam
Another LTD that does not grandfather their users when they are bought by a third party.
For me this is the last one, as I won´t purchase any more LTDs that are not open source.
Do no buy this scam again.
Share Lifetime Access to Support Hero's Medium Plan
Verified purchaser
Scammers
I heavily stacked this deal, but it has meant nothing to them. This is the email they just sent from them:
We hope all is well with you and your family.
We are emailing to inform you that Support Hero is no longer able to support the lifetime account that was purchased through AppSumo.
To provide some background, the assets of Support Hero were purchased and transferred to new ownership over 2 years ago. While we have tried to accommodate for the previous commitment made by the initial developers of Support Hero, we are no longer able to do so. It is our duty to our customers to offer a reliable and feature rich product, which is only attainable for SaaS applications, such as Support Hero, through generating a recurring revenue stream.
We have made this decision in order to allow for continuous iteration upon our product (i.e. adding a ticketing service, chat integrations, private content and other features) while still providing the best experience for you and your users. On January 1st, 2022 we will require all Lifetime users to subscribe to become paying customers or we will disable your account at that time.
We hope you understand that this decision has been made to allow us to continue to operate a thriving, sustainable business for the future benefit of all of our customers.
For the inconvenience, we are offering all Lifetime users a 6 month, 50% discount with promo code:
supporthero-50
Best Regards,
The Support Hero Team
Share Lifetime Access to Support Hero's Medium Plan
Verified purchaser
I dig this company
I think this is a real winner for a number of reasons but the biggest one is that this puts the knowledge base right on the page you are on - which is where you need it. As an SEO guy, I love that it's pretty much given you your own search along with the ability to capture all of the data behind it. This will allow you to write content that your customers are actually using vs just guessing what they want. I'd love to use this somehow on our blog to do that. Wouldn't that be something special? :-)
There are a few things I would like to tweak:
More importer options. We had to import our HelpScout knowledge base by hand - which wasn't fun. The good thing is that we built the pages to just copy the html and drop it wherever since we knew something like this would happen one day. We hosted our own images on AWS so it was really just going into each page and grabbing the code. Still, not fun. I had to pull a half taco for this considering there are only a couple of supported knowledge bases that this process is allegedly painless with.
The content editor needs work. You've gotta do a lot of coding by hand for the most part:
— The system tends to take some license with formatting. I've noticed that it sometimes just takes it upon itself to add an extra space after links. That was irksome. Also, you had better check every single link in the article whenever you edit it as those links could just go away. This is clearly a bug and I am sure it will be fixed.
— We also would love it if there was an option to put large images that were scaled down to fit in the article in a light-box when clicked as opposed to opening them up in a new page where our AWS URL is visible.
— There could be a number of other options to put in the editor like anchor links and embed video links. You get the idea.
Lastly, and this is HUGE, they NEED to make it so that you can manually adjust the meta information on each of these articles. Doing a spider of the custom domain to make sure there were no remaining links to the old knowledge base, I found that ALL of the titles were exactly the same - and the descriptions were either the first few lines of the support article (not optimal) or completely empty (awful).
Since they tout the value of the product's SEO and gives that as a reason why you cannot change the domain once chosen (SMH), I would think that a product so valuable to SEO would have the most basic of mechanisms in place. When I wrote support I got an answer to the effect of "that's completely normal and best practice". I couldn't even process this. I have to take a whole taco away for this, as much as it pains me to do so.
After all is said and done, I think it's a great product that has some kinks to work out. We'll keep an eye on it and hopefully they will make their adjustments. Nothing I mentioned up here are little things that nobody will care about so I hope the creators take this as what it is - me trying to give them the best feedback possible.
Share Lifetime Access to Support Hero's Medium Plan
Verified purchaser
I am Back in last minutes to stack this awesome deal
this not ticketing system is just replaced my old boring not interesting FAQ,
this can be embedded in many web but i think i need more than one,
Hi dev, i wait for convertfox integration too, convertfox is appsumo deal even just in short time...
and also fleeq, many sumoling have fleeq https://appsumo.com/~EjBke/ in their arsenal,
worth to stack, dont mi9ss this deal...
5 tacos
Share Lifetime Access to Support Hero's Medium Plan