Slock08Q: Bug help request: After successful download from YT, error "File does not exist" happens
I need your help to fix this bug. Several issues when I attempt to download from YT (these are free public education videos, intended for free personal use & download):
• Issue 1#: Frequent "Error [number]% An unexpected error occurred during the download"
After uninstalling & reinstalling, the issue resolves, however, this leads to issue #2
• Issue #2: After successful download, when i click on the video in Surfast dashboard, it says "File does not exist". And the video doesn't show up in the allocated folder.
Please help.
Support_SurFastVideoDownloader
Apr 3, 2026A: Hello slock08,
I’m sorry for any inconvenience and am here to help.
Please try the following steps:
Check VPN: If you’re using a VPN, disable it and test SurFast Video Downloader again.
Clear Cache: Go to SurFast Video Downloader's Settings > Advanced Settings to clear cache. Restart the software. You can try multiple times.
Clear Chromium Folder: If no VPN is in use, delete the Chromium folder at the path below and restart the application:
Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader
Mac: /Users/xxxxx/Library/Application Support/NablaMind/SurFast Video Downloader
For Mac user, you can try to delete this if none of them works: /Users/XXX/Library/Application Support/NablaMind/SurFast Video Downloader/yt-dlp_macos
If these steps don’t resolve the issue, please provide the following information to [email protected]:
The version of SurFast Video Downloader (Windows or Mac) and its version number (Settings > About).
The video links you’re trying to download.
The vd_server.log file from the same path above.
I look forward to your update to assist you further.