115477842296353211429Q: I am trying to download youtube videos and it keeps telling me it failed to parse the link. Is this a current issue
Support_SurFastVideoDownloader
Feb 6, 2026A: Hello, I just tested and did not find a problem. Please check if your component version is version 20260202 from the About page. If that is the case, please try to clear cache from Settings > Advanced Settings to see any difference.
If there is no luck, send us the video link and ve_server.log.
vd_server.log
Win: %AppData%\NablaMind\SurFast Video Downloader - Paste it directly into the File Explorer address bar and press Enter to quickly open this folder
Mac: /Users/xxxxx/Library/Application\ Support/NablaMind/SurFast\ Video\ Downloader/vd_server.log
Our support email is support@nablamind.com.
I am looking forward to your update. Thanks for your patience.
Verified purchaser
I cleared the cache and it is up to date and still has an error.
Please contact us via email and send us the requestedi information so that we can better assist you.
Hello, we've released a component update that resolves this failure. Please start SurFast Video Downloader to complete the component and restart the downloader. No need to reinstall the software. After restarting, YouTube downloads should work normally again. Thanks for your patience and feedback!