catalina4Q: I’m unable to download private YouTube videos since I did an update. Before the update it was working.
I was using Surfshark 2 Video Downloader correctly to download private YouTube videos, but after updating to the latest version, it no longer allows me to do so and shows the following message:
"Failed to parse the URL. Please log in to the website from the private panel and try again, or provide a valid URL."
I have logged in again, downloaded the latest version of the app, and reinstalled it, but the issue persists. Could you please help me resolve this? Thank you very much.
Support_SurFastVideoDownloader
Apr 9, 2025A: Hello, we are sorry for the inconvenience. Please try the steps below to fix the issue.
Please delete the folder Chromium to see if you can download YouTube videos.
Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader\Chromium
Mac: /Users/xxxxx/Library/Application\ Support/NablaMind/SurFast\ Video\ Downloader/Chromium (xxxxx is your Mac username)
Let me know if this works. For further assistance, please reach out to us via support@nablamind.com. We will help you get this solved. Thank you.
Verified purchaser
I just tried downloading another video from YouTube that is not private, and it's still not allowing me to download it.
Verified purchaser
Thank you! it worked :)
Glad to know this. I hope you like it. In the future, you can directly contact us via email, and we usually respond in 24-48 hours. Thanks!
Hello, same issue here as of yesterday, Windows 11. I seem not to be able to find that chromium folder I am supposed to delete in order to make SurFast working again, though. There is no Users\admin folder. My personal folder does contain a Surfast folder in Roaming, albeit without a chromium folder in it. How to proceed from here?
Best regards,
Hello, please contact our support and we will assist you. Our contact email is support@nablamind.com.
Hi tkrauel1978, please launch SurFast Video Downloader and the component update will start automatically. Once it is done, restart SurFast Video Downloader and you should be able to download videos now.
Thanks. Unfortunately, the update didn't help. Public Youtube sites I could download from till past Tuesday still ask me to log-in to a source site.