Q: Questions after the purchase
I use JDownloader so far and convert the videos in an additional program and hope that I now have an all-in-one solution? I bought the program and have a few questions about using it:
I can only use the program in full screen mode (which is very impractical with my 49” screen). In the minimized window I cannot change the size of the window and the settings menu at the bottom left is missing.
Is it possible to create a separate folder for each download within the download folder?
The option to change the audio track for a download (Youtube) is inactive. Youtube recently started offering automatic translation of the soundtrack and I was hoping that I could download it separately.
How does the registration for the private area work? Do my Youtube login details run through your servers beforehand?
Thank you very much
Support_SurFastVideoDownloader
Jan 12, 2025A: Hello,
I am sorry for the inconvenience you are experiencing. Please send us your computer and monitor information to support@nablamind.com. We will check the display issue. And by now the size of the window in minimized window can't be adjusted. I will add this feature as a suggestion to the product manager.
For the playlist download, we will create a folder to save the downloaded video. And you can manually create a download folder for each download in the download popip. Let me know if this meets your need.
Could you please provide more details on this "The option to change the audio track for a download (Youtube) is inactive“?
And for the private video downloading, we won't have access to your login information and your login information is secure.
Thanks and wait for your reply.
commaikPLUSHi,
Thank you for the quick response to my question from January 11, 2025.
Unfortunately, there is not enough space in the comment field for my complete answer, so I'll open another question.
You can write to us via email. Our contact email is support@nablamind.com. Thanks!