SaaS_LTD_ReviewsQ: Youtube video downloader not working
Hi, I have tried multiple videos to download from youtube and they do not parse. This was working a few days back.
I have updated the software and cleared the cache but that doesn't work either.
Thanks
Support_SurFastVideoDownloader
Feb 9, 2026A: Hello, can you share your component number (date) with us? We updated the component last Friday and it should be working now.
If not, pllease try the steps below:
Check VPN: If you’re using a VPN, disable it and test SurFast Video Downloader again.
Clear Cache: Go to SurFast Video Downloader's Settings > Advanced Settings to clear cache. Restart the software. You can try multiple times.
Clear Chromium Folder: If no VPN is in use, delete the Chromium folder at the path below and restart the application:
Windows: C:\Users\admin\AppData\Roaming\NablaMind\SurFast Video Downloader
Mac: /Users/xxxxx/Library/Application Support/NablaMind/SurFast Video Downloader
For Mac user, you can try to delete this if none of them works: /Users/XXX/Library/Application Support/NablaMind/SurFast Video Downloader/yt-dlp_macos
If these steps don’t resolve the issue, please provide:
The version of SurFast Video Downloader (Windows or Mac) and its version number (Settings > About).
The video links you’re trying to download.
The vd_server.log file from the same path above.
I look forward to your update to assist you further.
Verified purchaser
Hi, that did not work. I am using version 2.82 on Windows 11.
links are: https://www.youtube.com/watch?v=2hDQMGys4Wg
https://www.youtube.com/watch?v=ZD9IXJE8JRw&list=PLqMT2Ige6woaDfYel1XPriKUpxiF_CHcv
I couldn't find the Chromium folder, but just deleted what I could about Surfast.
Thanks
Hello, let's keep the conversation on email for better track. We may need a remote debugging. Please confirm in the email. Thank you!
Hello, I tested and the two videos were downloaded successfully on Windows. Here is how to locate the log:
Win: %AppData%\NablaMind\SurFast Video Downloader - Paste it directly into the File Explorer address bar and press Enter to quickly open this folder
Please send it to [email protected].
I am looking forward to your email.
Hello, please try this:
1. Paste the text below directly into the File Explorer address bar and press Enter to quickly open it
%AppData%\NablaMind\SurFast Video Downloader
2. Download the zip file from the link below: https://d.nablamind.com/videodownload/yt-dlp.zip
3. Unzip the file and replace the file in the opened path in step 1.
4. Restart SurFast Video Downloader. Wait for your reply.