Good Customer Service
I purchased SurFast from Appsumo and was very impressed. It downloaded everything I threw at it. Then, a month later, I tried to download a YouTube video, and it didn't work. I contacted the company through their support email and was responded to within 1 hour. They acknowledged there was a bug and issued the patch. Now it works perfectly again. I had a great experience with their support staff.
Support_SurFastVideoDownloader
Sep 28, 2025Hello,
Thank you very much for sharing your experience with SurFast Video Downloader. We apologize for the issue you encountered. However, due to updates on video platforms, there may occasionally be download failures, and we are actively working to resolve them.
Additionally, here is the Questions section of the deal. If you would like to leave a review for this tool, please post it here: https://appsumo.com/products/surfast-video-downloader/#reviews
Thanks!