Verified purchaser
It worked for exactly one video and nothing else after that.
I tried repeatedly to download additional videos, but only one of them worked. The rest indicated that they were downloading, but they never appeared in the finished list and wouldn't allow me to start a second download because the first one was in a limbo status.
Support_SurFastVideoDownloader
May 19, 2026Hello Sitemanagment, we confirm that our SurFast Video Downloader is working correctly for most supported sites. Could you please contact our support to report this with more details, and we will assist you.
Please provide the details below to [email protected], and we will assist you.
1. The version of SurFast Video Downloader (Windows or Mac) and its version number (Settings > About).
2. The video links you’re trying to download.
3. The vd_server.log file from the path：
Windows: C:\Users\XXX\AppData\Roaming\NablaMind\SurFast Video Downloader
Mac: /Users/xxxxx/Library/Application Support/NablaMind/SurFast Video Downloader
Thanks for your understanding and we will assist you to make it working.