Verified purchaser
Not worth the time let alone the cost - avoid and save your money
27 August 2026 months back at purchase this tool worked reasonably well on Youtube, not so much on other platforms, so I was reasonably happy but not very. But today it barely works, I have tried downloading simple youtube videos today (with the latest version of the app installed then rebooted the pc) wasted a load of time, 4 failed "errors" only 1 worked. I feel scammed, looks like a rebadge of previous "lifetime" software that also stopped working and disappeared, this niche is to be avoided IMHO, Ive been burned 3 times now. In future I will save money and time and just use a screen recorder app - these video downloaders are a scam.
Support_SurFastVideoDownloader
Aug 28, 2026Hello Brightspace,
Thank you for your comment. We would appreciate a more rational approach.
If you encounter any issues, why not contact us for assistance? We provide free email support.
For video download tools, occasional download failures are normal because platforms frequently make changes to restrict downloading. This is inevitable across the industry. What we can do is fix the issues as quickly as possible.
Around August 20, YouTube made a change that caused widespread download failures for most video downloaders, including ours. We already fixed it this Monday. If you are still experiencing problems, please check whether your component version is 2026.08.21. If not, please restart the software or your computer so the latest component can be downloaded automatically.
SurFast Video Downloader was released in 2024 as an original tool, not a repackage of any other software. We have offered lifetime licenses from the beginning and have consistently protected our customers’ rights. Positive feedback from other users supports this. We are a small team and simply do not have the capacity to generate fake reviews in large volumes.
We kindly request a fair rating for SurFast Video Downloader. If you would like to continue using the tool, please send the following information to [email protected]:
A full screenshot of the About page showing the version
The video URLs you tried to download
Your OS version
The vd_server.log file from this path:
Windows: %appdata%\NablaMind\SurFast Video Downloader
Mac: /Users/xxxxx/Library/Application Support/NablaMind/SurFast Video Downloader
Thank you, and we hope to hear from you.