SumoDudeQ: Why are my emails being locked & "In Review For Spam"?
I've been testing and playing around with the Workflows lately. I added some placeholder text wording inside an email node. The workflow was still turned off & inactive.
But now a couple of my email nodes are locked from further editing and it gives me a big red warning symbol with "This workflow is in review for spam. Please contact support if you think this is a mistake"
All I wrote was an internal note to myself while building, which said "Add something different for version B? Or just different subject lines?"
I don't even have a domain setup yet and the automation workflow isn't even actively turned on.
This was a good 7 days ago. How long does it take to "review" - Am I going to have to send you an email every time I want to put some placeholder text inside a workflow and spend time reaching out to unlock my account?
Swami_SwipeOne
Feb 21, 2025A: Hi,
I understand how frustrating it can be to have your email blocked for review, especially when it was just placeholder text in an inactive workflow.
Spam detection plays a crucial role in maintaining high email deliverability. We use advanced AI filters to prevent emails from being flagged by major email providers. These checks help maintain a positive domain score and ensure better inbox placement. Currently, your domain score is neutral - https://ibb.co/nNVzh0Zj, and you would not want it to turn negative due to spam flags.
Our AI filters flagged your email because it contained terms like "service suspension" and "debt collection" without any context about your company or services. These phrases are commonly used in phishing or scam emails, which is why they triggered the review.
Even though it was a test email, the filters still identify potential risks to protect your deliverability. To prevent this from happening in the future, consider adding some basic context about your company or services, even in placeholder text. Moreover, adding your full business address in the footer will also help. Currently, only the country is mentioned, but including a complete address increases credibility and reduces the chances of being flagged.
We have verified your emails, and you should now be able to use them. We are also continuously refining our filters and AI models to minimize false positives. If you need any further assistance, feel free to reach out to us at help@swipeone.com, and our team will be happy to help.
regards,
Swami
I've never used those terms & that's definitely not my website domain in the screenshot. But thanks for the totally random AI response. LOL
Verified purchaser
From what I know from working with AI, it cannot go into specifics of a particular case and attached screenshots relevant to the issue from different places. Using AI to correct grammar and typo is different from using it for an auto-responder.
Verified purchaser
(Contd...) We had received just one spam report yesterday and thus I assumed that one was your account - my bad.Though it may not be your account, the explanation provided about the reason for having a spam filter still holds good. Please have your account details send to help@swipeone.com so we could investigate this further and get back to you about the issues you have had.
Answers to your questions below:
"Our AI filters flagged your email because it contained terms like Service Suspension and debt collection"
--It contains no such terms, I said what the email wording contained in my first main comment.
AI cannot attach screenshots
--True, at least for now.
CTD:
I assumed that one was your account. My bad.
--No worries. Your initial comment reply was just worded like something Chat GPT 2.0 would write. Plus it had all the wrong info, even tho I mentioned a couple details. So it was confusing & I figured it was just AI hallucinating and replying with a bunch of nonsense or something. haha
Solution: Instead of locking the email nodes from being edited & forcing your users to email support every time this happens, perhaps a better solution is to run the filter when everything is closer to being actually sent out. Not in the early editing layout stage.
(Ex: Run filter when users push the "activate workflow" button & then double check there's actually a domain connected)
Verified purchaser
Sure we will look into the feasibility of the suggestion to see what can be done while the email is still being edited in the editor( a work-in-progress state ). However, we may still have to enable the filters when a "test email" is sent. Since that also will affect deliverability per say.