I was hesitant at first but I went ahead with buying a few codes for Synced.so.

I think the onboarding could be improved somewhat as it was a little confusing to me to import the template and see the template (in notion) didn't look anything like a helpdesk - but not to worry. I viewed the link for my helpdesk and there it was.

If you have used Notion for more than a few hours then this is quite easy to setup, and the best part is you have absolutely no hosting costs as Notion hosts the content, and Synced.so links your domain and provides the knowledge base template.

This is actually pretty cool.

While I would love to see the ability to host full websites, I understand that this tool caters specifically to knowledgebases.

As one who has been in the tech support industry for over 10 years now, and having to migrate between a few helpdesk solutions, I can say that having a knowledgebase which is separate from your main help desk (where tickets go) is really a great way to make sure you don't have to fool with moving it each time you want to switch providers.

I think just about every business should have some kind of knowledge base for people who use their products or services, and this is a great tool.

I have used WordPress for building this in the past but I'm looking forward to using Synced.so more and more.

If you need a knowledge base and don't want to mess with duct taping several plugins together in WordPress to make it happen, then this is the tool for you.

It works. It's fast, and easy to maintain. It's in Notion, so you are only limited by what you can do there, which is a lot!

I have also contacted customer support to ask a few questions and got my responses back within a reasonable amount of time.

My opinion is Synced.so is well worth it.