I purchased two days ago on the 23rd, I read some of the comments on issues with people not being able to sign in use the product, so I emailed you at synchits@audiosocket.com letting you know that I purchased, could you please do whatever needs to be done so I can get access I have not gotten a response back at all. Can't login nothing could someone please respond it is 713 California Pacific time I am sending another email I'm just going to forward the same email that I sent again so I can be at the top, thank you. I still have not got any responce from 2 differnt emails. today Is July 28th 8pm pst \
A: Hi Soblessed, I'm sorry that there is an issue with activating your account. Our team works regular office hours (US Eastern Time, Monday-Friday) which is why your emails went unanswered over the weekend.
Thank you for your patience and I assure you that we will get you access to your account. Could you please confirm that you have sent your license key (found on your AppSumo invoice) in your...
Hey Bryan, I sent the key to your address a little while ago. Thanks for the response and help.
Q: I wanted to upgrade
I purchased three or four days ago and I wanted to try the software out before I went to your top tier on the platform, but unfortunately I have never had access to it yet. I reported it to you and appsumo you guys were working together. you sent me a message to email you. I did including the purchase details but I never received a response and I still don’t have access and by reading these comments, it looks like this has happened to a few other sumo customers that purchased from you. I’m not sure if they got their issue resolved, but I still don’t have access and now I will not have the ability to upgrade to the tier 2 offered on this platform because it expires shortly. I’m not sure what’s going on. I’m patiently waiting to have access. You stated you would send me a link that would grant me access to my purchase please do thank you.
Thank you for your patience and I'm sorry there was an issue activating your Synchits account from the AppSumo dashboard. Our tech team has received your license key and will be sharing an activation link as soon as its ready. Due to timezones, and their working hours you should receive it by tomorrow morning EST at the latest.
Thank you again for your patience and we apologize for...
I'd like to know how soon before everything is updated I purchased sync hits and it looks like it's really great I click the button to activate it in my account it says activated but I have no access to it. It sends me to a blank page. question is the site being worked on temporary or something I don't have access to my purchase.
Thank you for purchasing a Synchits subscription! I'm sorry to hear you're experiencing issues with activation.
Please reach out to us at synchits@audiosocket.com and include a copy of your receipt along with your license key. Our team will make sure you get set up with access right away.
Q: What does this mean: Limited commercial license for website, social media and web ads (<50 employees)
tier 1 doesn't have it but Tier 2 does. Is it for people who want to resell the music? I'm a one person company who just wants to add good music to my videos for my sites and youtube. Would they be considered commercial? I own other music platforms but never had this type of dilemma. Thank you.
Below is a response from a previous question regarding commercial licenses—I hope this helps clarify things! If you have any further questions, feel free to reach out.
The Limited Commercial License is perfect for small businesses and freelancers creating web content for themselves or their clients. This is a single-user license.
✅ What It Covers: This license is for smaller-scale...
So if I wanted to create videos to post online for my own business what is the purpose of tier 1 if I actually need the commercial license? Sorry still confused because most deals here for music have always come with a license to use at will. I really like your music line up but it looks like I can't use any of it if I post to youtube, facebook etc. I have to keep it to just my site with tier 1
Q: Not able to launch Synchits
When I tried to launch the Synchits program, I got a message saying the following: Internal service error/token is invalid. Please advise. Thank you!
Thank you for purchasing a Synchits subscription! I'm sorry to hear you're experiencing issues with activation.
Please reach out to us at synchits@audiosocket.com and include a copy of your receipt along with your license key. Our team will make sure you get set up with access right away.
Q: Issue with getting access
I purchased two days ago on the 23rd, I read some of the comments on issues with people not being able to sign in use the product, so I emailed you at synchits@audiosocket.com letting you know that I purchased, could you please do whatever needs to be done so I can get access I have not gotten a response back at all. Can't login nothing could someone please respond it is 713 California Pacific time I am sending another email I'm just going to forward the same email that I sent again so I can be at the top, thank you. I still have not got any responce from 2 differnt emails. today Is July 28th 8pm pst \
Bryan_SyncHits
Jul 29, 2025A: Hi Soblessed, I'm sorry that there is an issue with activating your account. Our team works regular office hours (US Eastern Time, Monday-Friday) which is why your emails went unanswered over the weekend.
Thank you for your patience and I assure you that we will get you access to your account. Could you please confirm that you have sent your license key (found on your AppSumo invoice) in your...
Share SyncHits
Verified purchaser
Hey Bryan, I sent the key to your address a little while ago. Thanks for the response and help.
Q: I wanted to upgrade
I purchased three or four days ago and I wanted to try the software out before I went to your top tier on the platform, but unfortunately I have never had access to it yet. I reported it to you and appsumo you guys were working together. you sent me a message to email you. I did including the purchase details but I never received a response and I still don’t have access and by reading these comments, it looks like this has happened to a few other sumo customers that purchased from you. I’m not sure if they got their issue resolved, but I still don’t have access and now I will not have the ability to upgrade to the tier 2 offered on this platform because it expires shortly. I’m not sure what’s going on. I’m patiently waiting to have access. You stated you would send me a link that would grant me access to my purchase please do thank you.
Bryan_SyncHits
Jul 22, 2025A: Hi Sam,
Thank you for your patience and I'm sorry there was an issue activating your Synchits account from the AppSumo dashboard. Our tech team has received your license key and will be sharing an activation link as soon as its ready. Due to timezones, and their working hours you should receive it by tomorrow morning EST at the latest.
Thank you again for your patience and we apologize for...
Share SyncHits
Q: How soon before everything is updated
I'd like to know how soon before everything is updated I purchased sync hits and it looks like it's really great I click the button to activate it in my account it says activated but I have no access to it. It sends me to a blank page. question is the site being worked on temporary or something I don't have access to my purchase.
Bryan_SyncHits
Jul 21, 2025A: Hi there,
Thank you for purchasing a Synchits subscription! I'm sorry to hear you're experiencing issues with activation.
Please reach out to us at synchits@audiosocket.com and include a copy of your receipt along with your license key. Our team will make sure you get set up with access right away.
Share SyncHits
Q: What does this mean: Limited commercial license for website, social media and web ads (<50 employees)
tier 1 doesn't have it but Tier 2 does. Is it for people who want to resell the music? I'm a one person company who just wants to add good music to my videos for my sites and youtube. Would they be considered commercial? I own other music platforms but never had this type of dilemma. Thank you.
Bryan_SyncHits
Jul 21, 2025A: Hi there,
Below is a response from a previous question regarding commercial licenses—I hope this helps clarify things! If you have any further questions, feel free to reach out.
The Limited Commercial License is perfect for small businesses and freelancers creating web content for themselves or their clients. This is a single-user license.
✅ What It Covers:
This license is for smaller-scale...
Share SyncHits
So if I wanted to create videos to post online for my own business what is the purpose of tier 1 if I actually need the commercial license? Sorry still confused because most deals here for music have always come with a license to use at will. I really like your music line up but it looks like I can't use any of it if I post to youtube, facebook etc. I have to keep it to just my site with tier 1
Q: Not able to launch Synchits
When I tried to launch the Synchits program, I got a message saying the following: Internal service error/token is invalid. Please advise. Thank you!
Bryan_SyncHits
Jul 21, 2025A: Hi there,
Thank you for purchasing a Synchits subscription! I'm sorry to hear you're experiencing issues with activation.
Please reach out to us at synchits@audiosocket.com and include a copy of your receipt along with your license key. Our team will make sure you get set up with access right away.
Share SyncHits