Updated Review:
They fixed the redemption process, so it was possible to redeem. Redemption went from impossible to perfect. Very fast/smooth, without tedious onboarding steps etc. Not sure why support emails were not received, they were sent to the email left in the Q&A in response to someone else having issues with redemption.

So now that redemption was successful, I'm going to go ahead and update my review. I really like their broad range of quality music and especially that they have genres that are rare to find in audio libraries, usually entirely omitted. The SFX library seems solid too.

Original Review:
Support is Dead - Redemption is Completely Broken
Tired of wasting time with broken redemption processes. Support has not responded after 9 days and another follow up 3 days ago. Complete waste of time.