egglanQ: Email Tracking and Client Opens
Hi, do you guys have email tracking / client opens? Or is this just only for the signature itself?
Mehul_SyncSignature
Dec 16, 2024A: Hi, Thanks for asking!
No, we do not have email tracking and client opens.
Email open tracking can be unreliable because many email clients block image tracking, privacy features prevent pixel loading, and email previews or bots can trigger false opens.
We look forward to seeing you among our happy customers :)
do you plan on having this feature in the future? I find it incredibly useful for sales.
We thought a lot about this to be honest and even started researching. Since it will create misunderstanding if stats are not very reliable, we are still not sure. However, you can put it on our roadmap, we will check for the interest.
Thanks,
Neel
Thanks for the quick response. I personally cannot live without it. When a customer is opening up emails and following up for sales, it's almost an instant close since they have the idea fresh in their minds and our sales team conveniently calls them. it's like a 95% close rate at that point. I'm test driving your tool now and it's pretty fantastic.
Great outstanding work.
Thanks for your kind words. I'd love to get your honest feedback as a review here since it will help enormously :)
https://appsumo.com/products/syncsignature/#reviews
if you guys plan on doing email open tracking - i would full stack instantly. sure email clients block it but there are plenty of people that allow images / pixels / use web browsers. if you guys add this to the roadmap, i'm on board.
Verified purchaser
Email open tracking is definitely a valuable feature and we understand it's potential despite some client blocking pixels. You can add this to our roadmap:- https://syncsignature.canny.io/. I’ll make sure to pass this along to the team for consideration. Your enthusiasm means a lot—I'll keep you updated on this! 🔥
@Neel, Email open tracking is critical for sales as it helps me time follow-ups and close pending deals effectively. Even if not 100% accurate due to email previews or blocking, the insights are directionally valuable and have been great in identifying warm leads. I haven’t experienced significant issues with bots or false opens before, it just improves sales.
@egglan I hear you clearly :) Let's wait for some time to gather more feedback from the community and we can decide on that. I'd love to have you onboard for now if you haven't yet, since you can refund in 60 days. Let's go! Hoping to get your thoughts on the rest of the platform in a review :)