SumoPro

Verified purchaser

Deals bought: 150Member since: Nov 2022
2 stars
2 stars
Oct 20, 2026

Poor UI, buggy, and restrictive (refunded)

Syncupp is a great concept, but is just not ready for prime time. There are too many issues with its underdeveloped UI and buggy functionality. I just can't see this being used with a serious client or team without some frustration on their end. Built-in AI is very limited (currently only responds to a very small number of questions, which seems to be a bug), and if you plan to rely on it and chat across multiple users even just a handful of times a day, the allotted credits are highly insufficient and will run out quickly within days. Also, it severely limits the types of files you can attach to a task, and it won't even allow you to delete files, which shows just how poorly it was designed and the lack of proper QA. This is simply not a mature enough product to take seriously, as it poses too many risks from an implementation standpoint.

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UPDATE:
In response to the founder, I found myself spending more time than I would’ve liked right from the start reporting too many glaring issues to the point where I lost any further interest in the platform. Also, my AI credits wouldn’t even work properly as I was only given 150 credits rather than the 1,000 I was supposed to get on Tier 2. To make matters worse, there is no roadmap, no feature request page, and no dedicated ticketing system for support queries. For a business touting the importance of effective project management, it’s ironic how poorly it is managing its own operations.

Founder Team
Ritwik_Syncupp

Ritwik_Syncupp

Oct 21, 2026

Thanks for taking the time to share your feedback. We take every review seriously, including the tough ones.

Attachments: This is now fixed. All common file types are supported, and you can delete files anytime. Had this come in as a feature request, our team would have shipped it just as fast. We’re known for being very responsive, and our other reviewers can vouch for that.

AI credits: Credit pools scale with team size across tiers, and for most teams they’re more than enough. If you ever need more, you can connect your own API key in Settings and your Syncupp credits stay untouched. We’d strongly suggest actually using them before concluding they’ll run out within days.

Overall: We respect your perspective, but a couple of hours is a pretty short window to judge a full platform built for teams. If the AI isn’t answering certain questions, please send us examples and we’ll look into it right away.

We’d genuinely love for you to give Syncupp a fair run. Hope to see you on Syncupp soon!

Team Syncupp

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