Q: Hi.
I really like the app. So much so, that I purchased more codes. But now it seems I can't find any place to put my codes to get the credit. Also, just for clarity, the 10 hours of implementation is monthly? Thanks in advance!
Tagmate_Team
May 15, 2024A: Dear Sumoling!
Thank you so much for your kind words about the app! We're thrilled that you're enjoying it so much and have decided to purchase more codes.
We apologize for the difficulty you're experiencing in finding where to redeem your codes. We understand this can be frustrating, and we're working on improving the code redemption process for a smoother user experience.
In the meantime, please share the code and the email address with us at hello@tagmate.app in which you want to activate the code so that our team can update them from the backend for you.
We pride ourselves on providing exceptional service and support, which is why we offer 10 hours of implementation assistance as a starting point. However, we understand that every customer's needs are unique, and we are committed to going above and beyond to ensure their success. Therefore, we encourage our users to reach out to us for assistance beyond the allocated 10 hours.
Thanks and Regards,
Tagmate Support