Q: 14 business accounts gone
I paid for 15 business accounts, but instead of allocating those slots to my account as the majority of SAAS here, Taplink created a bunch of bogus internal codes. Nowhere on the terms did it say I had to redeem them within x date or lose them. I paid for a service that I no longer have and the terms had no such warning. These companies are playing with fire, always trying to find loopholes. One day the FTC will come with heavy hammer.
I tested my internal codes, they all give "Promo code not found". This is an actual rugpull attempt, I paid for 15 business profiles and now I don't have them! I contacted Appsumo support, but you clearly do not understand or care what will happen to your public image (Trustpilot, SaaS blacklists and all others).
Sergei_Taplink
Aug 20, 2025A: Hello PUAV,
Thank you for sharing your perspective. Please allow me to clarify ours.
AppSumo standard.
For all deals, AppSumo sets a clear rule: each code must be redeemed within 60 days. This protects both customers and partners, providing transparency and consistency. If a code is not redeemed, the benefit is lost — much like buying a gym membership but never using it. This is the nature of a promotion.
The logic of promotions.
“Lifetime access” at such a low price is meant as an alternative to a regular paid plan, but the opportunity is limited by a redemption period. That’s how promotions work: customers get a unique benefit, while companies gain feedback from a large user base to improve the product. Without such limits, the balance breaks and the offer becomes unsustainable.
Protection against misuse.
The time limit also prevents abuse. Without it, codes could be stored and resold years later, which would undermine demand for regular plans and harm both the company and honest customers.
Specifics of our deal.
Since AppSumo did not have a technical way to issue 5 codes directly, we agreed with them on a scheme: 1 AppSumo code → 5 internal Taplink codes. These codes carried the same rules. At the same time, we left redemption open not for 60 days, but for almost 4 years — as a sign of our loyalty to customers.
So the question is: can this really be seen as “worsening the terms,” if instead of 60 days we effectively gave 4 years? In fact, we expanded the offer rather than narrowed it.
That said, we remain open to dialogue. This is why we reached out to AppSumo support, asking them to act as a neutral arbiter. We have already presented all the facts from our side, and we would appreciate if you also share your position with them.
Thank you for your understanding.
PUAVPLUS
Verified purchaser
Paint the story however you want, we acquired a product and it says 15 business accounts, I do not have it anymore. It didn't have a 4 or 5 year expiration, you failed to warn us and so it doesn't apply. SaaS products here do not have a time limit to claim paid features, they are included when we redeem the main Appsumo code (the only with 60 days). I have 1000+ purchases past decade+, not a noob.
PUAVPLUSVerified purchaser
My codes were never redeemed, you can verify that, was you that created this awful system. Most SaaS just deduct our limits from a variable, you decided with extra codes. I want my 15 business account limit, do not care how it is redeemed internally. Included features do not have expiration dates. The 60 days only apply to the main Appsumo provided coupon, not yours, as it was not on any terms.