Why am I no longer able to access my lifetime purchase? | Taplink

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1SamDigital

Mar 14, 2026

Q: Why am I no longer able to access my lifetime purchase?

I purchased your lifetime thing tier 2, and I am unable to access. It keeps telling me I am on the basic free-plan leaving me know ability to edit images for almost any useful feature. It keeps telling me to purchase a subscription. Could someone get this resolved thank you..

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I bought 2 Taplink codes in 2021 (tier = 15 Business profiles) and redeemed them. I also received Taplink’s confirmation email (“Your longlife BUSINESS plan has been activated,” Nov 26, 2021). The 15 profiles were available (I used one and had a placeholder on another). After a login change by support in Aug 2025, I now see only 2 Business profiles, and new ones default to Basic. The other 13 disappeared. Support told me this was about “unused/not redeemed codes,” but my codes were redeemed years ago. Perhaps the confusion is about what “redeemed” means — from AppSumo’s side it means activating the codes, which I did. Question: Can you please restore the 13 missing Business profiles that were part of my redeemed tier?
I paid for 15 business accounts, but instead of allocating those slots to my account as the majority of SAAS here, Taplink created a bunch of bogus internal codes. Nowhere on the terms did it say I had to redeem them within x date or lose them. I paid for a service that I no longer have and the terms had no such warning. These companies are playing with fire, always trying to find loopholes. One day the FTC will come with heavy hammer. I tested my internal codes, they all give "Promo code not found". This is an actual rugpull attempt, I paid for 15 business profiles and now I don't have them! I contacted Appsumo support, but you clearly do not understand or care what will happen to your public image (Trustpilot, SaaS blacklists and all others).
There was usually a tab called "Appsumo" in Taplink settings, where we could send invitations to 5 accounts with this lifetime deal. The tab disappeared and the link https://taplink.at/en/appsumo/ no longer works. I did not use all the invitations I was entitled to and would like to continue to use them, after all, that was one of the features of the deal. Will you restore this option or who has not sent all invitations lost this right?
I LOVE using tap link and have more sites I want to build! Would DEFINITELY buy the largest package i can when it returns!

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